ABBYY FlexiCapture 8.0 Support

Technical Specifications

• System Requirements
• Supported Scanners
• Input Formats
• Recognition Languages
• Barcode Types
• Text Types
• Output Formats

FlexiCapture Technical support policy

Standard FlexiCapture 8.0 Support Services are provided in accordance with the Maintenance agreement that is a part of End-User License Agreement accompanying the product. Here is the extract from the standard Support Services terms:

1. ABBYY or its Supplier shall provide free Support Services to resolve priority 1 Errors*.
2. If You have purchased the Support Services part of Maintenance, then ABBYY or its Supplier shall provide Support Services for up to eight (8) requests involving Errors with priority 2* and 3*. Support Services for any additional requests involving Errors with priority 2 and 3 shall be purchased additionally.
3. ABBYY or its Supplier will provide Support Services related to the SOFTWARE during normal working hours via telephone or e-mail.
4. ABBYY or its Supplier agrees to make commercially reasonable efforts to issue emergency Updates to the SOFTWARE outside the normal release schedule to remedy any priority 1 Error reported to it. In the normal course of events, priority 2 and 3 Errors may be repaired in subsequent releases. Emergency Updates will only be issued for the current version of the SOFTWARE to fix priority 1 Errors.
5. When reporting Errors, You agree to provide ABBYY or its Supplier with the necessary supporting data to locate the Error and provide for its repair and workaround. The supporting data shall include a description of the problem, identification of the platform and operating system on which the problem occurred, a copy the input which caused the Error to be discovered, a copy of the format file being used when the Error was discovered, and any machine dumps which resulted from the Error. ABBYY or its Supplier may use the above-mentioned information for its business purposes, including, but not limited to, product support and development, provided that ABBYY or its Supplier does not utilize such information in any form that personally identifies You.

* "Error" means any failure of the SOFTWARE to perform in accordance with the specifications listed in the documentation. The following three types of Error shall be recognized:

• A priority 1 Error means problem situations where no workarounds are available to You and the production at Your site is halted, including Errors displaying "Internal Program Error," "Out of memory," "Access Violation," "General Protection Fault," "General Protection Error," and "Division by Zero" messages;
• A priority 2 Error means a failure for which a workaround is available;
• A priority 3 Error is a minor issue not interfering with the production at Your site.

To find out more about the Support Services please contact ABBYY or its Supplier.