Knowledgebase

Question: Do I need a scanner to use ABBYY FineReader?
Answer: No, you do not need a scanner to run the program. You can use image files, for example, photos from your digital camera.

Question: How do I get the trial version of the program?
Answer: Trial version of the software can be downloaded from download.abbyy.com

Question: Does the program work on Mac OS X 10.7 (Lion)?
Answer: Yes, Mac OS 10.7 is supported. Please make sure that you use the latest version of ABBYY FineReader Express Edition for Mac.

Question: Is ABBYY FineReader Express Edition for Mac universal binary software?
Answer: Yes, it is. The program runs natively on both PowerPC and Intel-based Macintosh computers.

Question: How to get the latest version of the program?
Answer: You can always get information about the latest updates from 'ABBYY FineReader Express > Check for Updates' menu of the software.

Question: Can I load updates from the Mac App Store if I didn’t buy ABBYY FineReader Express Edition from the Mac App Store?
Answer: If you purchased the program from our website, you will not receive updates from the Mac App Store. Instead, you can periodically check for updates from 'ABBYY FineReader Express > Check for Updates' menu.

Question: What scanning settings are preferable for recognition purposes?
Answer: Resolution: 300 dpi for standard texts (font size 10 and larger) and 400-600 dpi for texts with small font (font size 9 and less). Color: Gray.

Question: In Quick Tasks I cannot select Scanner in Get Images From field, it is only possible to open images from file.
Answer: This can happen if your scanner uses emulated driver. Very old scanner models, for which there are no genuine Intel Mac OS X drivers, are not supported.

Question: After scanning the program freezes and nothing happens.
Answer: When scanning is finished, you should close the scanning dialog manually. This dialog is not closed automatically. After you close the scanning dialog, recognition process should begin.

Question: Can I recognize document written in more than one language?
Answer: Yes, you can select up to 3 recognition languages at a time from the list of supported languages.

Question: Can I recognize several documents at a time?
Answer: Yes, in ABBYY FineReader Express Edition for Mac you can recognize several documents at once. During recognition they will be merged in one resulting file. 

If you didn’t find an answer to your question in this FAQ, you can contact our technical support service. To receive free technical support, do the following:

1. Register the product on the Registration page.
2. Formulate a detailed question.
3. Take a screenshot of the error message, if any. Use 'Command-Shift-3' shortcut to take a screenshot of the screen. The screenshot will be saved as a file on your desktop.
4. Send us an e-mail or make a call. For address and telephone number of the office in your region, see Support contacts.