Knowledgebase

Question: How do I download the trial version of the program?
Answer: You can download the trial version of ABBYY FotoReader by visiting our site.

Question: What limitations does the trial version have?
Answer: The trial version runs in full functionality mode for 15 days and lets you save up to 50 pages.
When the 15-day trial period expires, or when you save 50 pages, the trial version will be locked. You will have to buy a license to continue using the program.

Question: Does the program run under Windows Vista?
Answer: Yes, Windows Vista is supported. To learn more about program compatibility, visit the System requirements page on our site.

Question: Does ABBYY FotoReader use the 64-bit capabilities of Windows Vista 64-bit?
Answer: No, ABBYY FotoReader runs as a 32-bit application under Windows Vista 64.

Question: Do I have to activate ABBYY FotoReader each time I reinstall it?
Answer: You can reinstall the program on one and the same computer without activation unlimited number of times. However, if computer configuration was substantially changed, hard drive was formatted or operational system was reinstalled before reinstalling the program, you will need to go through the activation process once again, during which you will be given a new  activation code.

Question: When I try to activate the program, the message appears: “Activation failed. Your serial number cannot be activated automatically. You may be trying to activate more copies of the program than is provided for by the End User License Agreement”.
Answer: This message appears if all automatic activation attempts for your serial number have been used up. You need to contact your local support team. Note that you have to register your copy of the program before writing or calling. Please specify the serial number when contacting the service.

Question: What is Product ID? What information is used for this parameter?
Answer: Product ID is automatically built by the program on the basis of technical information about the computer the installation is carried out on. Personal data on the user and the computer, that could identify the user, is NOT used for this parameter. You will receive your personal activation code that will be given on the basis of the serial number and Product ID parameter.

Question: What does ABBYY Screenshot Reader do?
Answer: ABBYY Screenshot Reader is a bonus application to ABBYY FotoReader. Screenshot Reader takes screenshots of any section of the screen, recognizes text and tables on this screenshot and saves the recognition results to clipboard or an external application.

Question: How do I obtain an ABBYY Screenshot Reader activation code?
Answer: In order to use ABBYY Screenshot Reader, you must register as an ABBYY FotoReader user. You can register on our site, on the Registration page, or by going to Help>Register in the program.

If you didn’t find an answer to your question in this FAQ, you can contact our technical support service. To receive free technical support, do the following:

1. Register the product on the Registration page.
2. Formulate a detailed question.
3. Create a report file.
4. Take a screenshot of the error message or program window if it may help make your question more precise.
5. Send us an e-mail or make a call. For address and telephone number of the office in your region, see Support contacts.

How do I create a report file?
If the program is installed and runs correctly, do the following:

1. Start the program.
2. Go to Help > About…
3. In the dialogue box that opened click System Info…
4. In the Ainfo application that opened click Save...
5. You will be prompted to save the report file Ainfo.cab on your hard drive.

If the program is not installed or doesn’t start, do the following:

1. Open the Support folder on the installation disk or in the folder the distributive was downloaded into.
2. Run Ainfo.exe from this folder.
3. In the window that opened click Save...
4. You will be prompted to save the report file Ainfo.cab on your hard drive.

How do I take a screenshot?
To take a screenshot and save it, do the following:

1. When the image in question (for example, an error message) appears on screen, press the Print Screen key on your keyboard (it is located in the top row of the block of keys above the arrow buttons. An exact copy of the displayed image will be added to clipboard.
2. Start any image editor (for example, Microsoft Paint) or text editor (for example, Microsoft Word) and paste the image from the Clipboard (right-click anywhere and select Paste from the drop-down menu or press Ctrl+V).
3. Save the file.