Technical Support Policy

Thank you for using an ABBYY product!

ABBYY is committed to providing you with the support you need to make the most of your software experience. In addition to any tutorials and integrated help files that may be distributed with the software, ABBYY provides technical support subject to terms and conditions stated below* to registered customers of legal versions of ABBYY products.

*ABBYY reserves the right to change this support policy at any time without any prior notice.

Covered Issues

ABBYY technical support services include recommendations on:

installing an ABBYY product on any of the operating systems listed in the System Requirements for the product
activation
using the functionality described in product documentation

ABBYY technical support services do not include any of the following:

general computer or networking education
coding or creation of custom modules or solutions
using or configuring third-party products

Issues that are not covered by ABBYY technical support services may be covered by ABBYY professional services, whose terms and conditions are regulated by the ABBYY or ABBYY partner office in your region.

Communication Methods

You can contact the ABBYY Technical Support Team by using the following communication methods:

Products	Technical Support Communication Methods
	online form	e-mail	phone
FineReader
PDF Transformer
Lingvo
FlexiCapture
Recognition Server
FormReader
Scan Station
Mobile apps
SDK, MSDK

Technical support for ABBYY products received as a part of a bundle deal (known as an OEM version) is available by e-mail and online form only.

Working Hours

Online activation and registration are available 24/7. Note, however, that some of the products cannot be activated or registered on the website. To activate or register such a product, select the corresponding command or menu item in the product.
For all other technical questions, you can contact us at weekdays (except national holidays) during the regular office hours (i.e. 5 days a week, 8 hours a day) of the respective regional ABBYY or partner office

Speed of Response

The ABBYY Technical Support Team makes every effort to answer all requests as soon as possible. Please expect your request to be answered within the following time periods:

Mobile Applications – within 72 hours
Other products – within 24 hours

In response to your support request, you may receive a solution, a request for more information, or notice that work on your problem is in progress.

Supported Product Versions, Periods, and Prices

Product Name	Support Price
Product Name	Current major version (but not older than 5 years)**	Previous major version (but not older than 5 years)**	Other versions and periods
FineReader	Included in the product price unless otherwise stated in a separate written agreement		May be supported at an extra charge
PDF Transformer
Lingvo
Mobile apps	Included in the product price	May be supported at an extra charge
FlexiCapture	The price for technical support and maintenance is regulated by a Maintenance and Support or SMUA agreement* and depends on the product and region. Please contact the sales manager responsible for your region for an exact quotation.
Recognition Server
FormReader
Scan Station
SDK, MSDK

*Software Maintenance and/or Upgrade Assurance Agreement is available from the respective regional ABBYY or partner office.

**Please check the list of supported product versions to find whether or not your product is supported.

Full list of supported product versions

Support Contacts

Choose your country and product to find the support contacts

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