Topic: Customer Experience
The Year of AI is finally here
In this blog post, which first appeared in UKTech News, ABBYY’s global VP Neil Murphy predicts a watershed moment for AI adoption in 2019. Here are his six AI predictions everyone should read. 1. In 2019, AI will move out of the boardroom and into the enterprise 2019 will see AI move from a top-level discussion to start impacting on day to day work in businesses of all shapes and sizes.
Customer Experience Trends for Enterprise Software Companies
In the digital age, customer experience has greatly expanded in scope. You need to know your customers so well that you can not only increase their loyalty but also encourage them to evangelize to others about you. This depth of knowledge comes from analyzing all touch points and channels across the entire organization.
6 information management trends redefining transportation and logistics
While we usually think of challenges in the transportation and logistics industry as being the physical mechanics of transporting an item from point A to point B, the new reality is that information management – and how quickly data can be put into action – offers the biggest challenges.
Financial services must use smarter business solutions to thrive
A crippling reason legacy banking organizations struggle to keep up with consumer expectations is it deals with a lot of documents and customer-provided content. Traditional financial services companies can leverage “smarter” solutions to improve their business processes while offering customers self-service, real-time engagement, and omni-channel support.