Topic: Customer Experience
Finally, the Ultimate Solution for Customer Journey Mapping Is Here
As researchers, Gaël Bernard and Periklis Andritsos put it in their paper A Process Mining Based Model for Customer Journey Mapping: customer journey maps (CJMs) are used to understand customers’ behavior, and ultimately to better serve them and make their experience better.
October 31, 2019
Mobile Is the Magic Word for Banks. Isn’t it?
Smartphones are smarting up the banking business. Nearly half of mobile users in the US use mobile banking, as stated bythe market research company eMarketer. And this large audience is only becoming broader by the day. If in 2017, the number of US mobile banking users stood at 108.5 million, last year it climbed to 115.6 million, which represents 49.2% of mobile users in the US and indicates a 6.6% year-over-year growth rate.
July 23, 2019
The Year of AI is finally here
In this blog post, which first appeared in UKTech News, ABBYY’s global VP Neil Murphy predicts a watershed moment for AI adoption in 2019. Here are his six AI predictions everyone should read. 1. In 2019, AI will move out of the boardroom and into the enterprise 2019 will see AI move from a top-level discussion to start impacting on day to day work in businesses of all shapes and sizes.
February 1, 2019
Customer Experience Trends for Enterprise Software Companies
In the digital age, customer experience has greatly expanded in scope. You need to know your customers so well that you can not only increase their loyalty but also encourage them to evangelize to others about you. This depth of knowledge comes from analyzing all touch points and channels across the entire organization.
December 4, 2018
6 information management trends redefining transportation and logistics
While we usually think of challenges in the transportation and logistics industry as being the physical mechanics of transporting an item from point A to point B, the new reality is that information management – and how quickly data can be put into action – offers the biggest challenges.
August 22, 2017
Financial services must use smarter business solutions to thrive
A crippling reason legacy banking organizations struggle to keep up with consumer expectations is it deals with a lot of documents and customer-provided content. Traditional financial services companies can leverage “smarter” solutions to improve their business processes while offering customers self-service, real-time engagement, and omni-channel support.
June 13, 2017
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