Cloud-based document processing service for your applications.
Empower your software systems via Web API.
“Service” means "ABBYY Cloud OCR SDK" Web-service accessible via https://cloud.ocrsdk.com.
“Task” means a combination of any image that is uploaded by the customer’s application for processing (recognition) and processing parameters (processing method name plus a set of parameters, as described in the documentation that can be found at: https://ocrsdk.com/documentation/api-reference/).
“Availability Downtime Minute” means a one minute period during which the Service is unavailable. The Service is considered available if it is accepting correctly formed Tasks (i.e. Tasks that were formed in a way described in the aforesaid documentation) and responds to Task status requests (sent via getTaskStatus method, as described in the aforesaid documentation).
“Quarter” means a calendar quarter during which downtime has occurred.
“Quarterly Availability Downtime” means the total number of Availability Downtimes Minutes during the Quarter.
“Quarterly Uptime Percentage” is calculated as the total number of minutes in the Quarter less Quarterly Availability Downtime divided by the total number of minutes in the Quarter. This is represented in the following formula:
Important: The commitments in this Service Level Agreement are provided only to paying customers of ABBYY.
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With best regards,
The ABBYY Team