USA — Milpitas | Services / Customer Support
Location: Flexible – USA, Remote work from home office
Why work at ABBYY?
ABBYY is a fast-growing, global software company specializing in Digital Intelligence solutions, committed to developing innovative solutions to empower enterprises through digital transformation. Our comprehensive product line includes content management and process intelligence solutions allowing organizations to capture critical data in real time for fast actions impacting customer experience, competitive advantage, visibility, and compliance. Learn more about our products, services, and story at www.abbyy.com.
In addition to competitive compensation and benefits, ABBYY proudly offers flexible schedules for work-life balance, many remote work positions, and a culture built on the diversity of a global community. Our company values are driven by innovation, team work, open minds, and going the extra mile.
Do you have a strong technical acumen and a passion for supporting customers? As a Customer Success Manager (CSM) at ABBYY, you help our customers maximize their use of the ABBYY portfolio of solutions services. You’re the main contact for ABBYY’s licensing and enterprise customers, and act as a Subject Matter Expert (SME) for the full range of ABBYY technologies.
For your assigned accounts, you’re responsible for resolving customer issues, acting as a point of contact for technical issues, managing customer expectations, reporting customer feedback, and ensuring an overall positive customer experience. You ensure clear communication between external and internal channels for timely resolutions and use your expertise to recommend additional solutions to further optimize your customers’ experiences with ABBYY.
This position is considered full-time, regular status and is eligible for benefits.
Readiness to travel up 30% of the time, including international
ABBYY offers a competitive compensation package and an exciting career for motivated and
Medical, Dental, Vision, 401K, Life Insurance and more.
ABBYY is an equal opportunity employer that values the strength that diversity brings to the workplace.