UK — London | Services / Customer Support
ABBYY is a global leader in Content IQ. Our offerings enable the new digital workforce with the necessary skills and understanding to make intelligent business decisions.
ABBYY has more than 1300 regular employees worldwide. From Silicon Valley to Japan, you’ll find a passionate, dedicated team of innovators, technical experts, and visionaries. We’ve been excelling for 30 years.
Flexible – Remote work from home office within UK or Spain
Do you have a strong technical acumen and a passion for supporting customers? As a Customer Success Manager (CSM) at ABBYY, you help our customers maximize their use of the ABBYY portfolio of solutions services. You’re the main contact for ABBYY’s licensing and enterprise customers, and act as a Subject Matter Expert (SME) for the full range of ABBYY technologies. For your assigned accounts, you’re responsible for resolving customer issues, acting as a point of contact for technical issues, managing customer expectations, reporting customer feedback, and ensuring an overall positive customer experience. You ensure clear communication between external and internal channels for timely resolutions and use your expertise to recommend additional solutions to further optimize your customers’ experiences with ABBYY.
Readiness to travel up 30% of the time, including international (might vary, due to Covid)
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
Requisition ID: 1295