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Ukraine — Kiev | Services / Customer Support

Renewal Specialist

Responsibilities

  • Responsible for ensuring customers renew their relationship with a company through contracts, accountable for customer retention through the renewal process;
  • Go over the terms and conditions, make any necessary changes/modifications requested by the customer, and streamline contract issues and the overall customer renewal experience;
  • Be responsible for pulling reports and analyzing current data associated to the customer;
  • Collect necessary information and data about the clients, working with databases;
  • Negotiating and bring to successful closure renewals for assigned customers;
  • Completing renewal lifecycle management includes all administrative tasks such as obtaining Purchase Orders when required, forecasting, quoting, agreement negotiations, and order creation and submission;
  • Interacting with Sales and other internal teams to address renewal issues and general renewal matters for our customers.

Requirements

·  Customer success background and experience - must have

·  Would be a plus experience with SalesForce

·  Experience with Customer success platforms

·  Experience with creation and managing new process

·  Analytical skills

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