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Ukraine — Kiev | Services / Customer Support

Customer Support Agent

Responsibilities

  • Supporting incoming issues from customers Zendesk ticket system;
  • Supporting customers around the world, mostly all of the issues are in English;
  • Providing consultative advice to customers related to the usage of ABBYY software products for developers;
  • Resolve product issues by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best steps to solve the problem;
  • Maintains leading-edge technical and personal skills. Provides input for team member appraisals and acts as a mentor/role model for others;
  • Engages with internal departments to facilitate requests from customers;
  • Preparing customer's requests for escalation to the next level of support;
  • Preparing articles to Knowledge Base;
  • Follow communication procedures, guidelines, and policies.

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