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Ukraine — Kiev | Services / Customer Support

Digital Customer Success Representative


  • Build and maintain customer/partner digital relationships, ensuring constant and professional communications with assigned accounts;
  • Promote the expansions, renewals, and adoptions of ABBYY solutions, ultimately ensuring customers are maximizing their ABBYY products;
  • Is a strategic advisor to customers, ensuring awareness of ABBYY services, support, and other resources to best apply and operate ABBYY products;
  • Build and maintain relationships with internal stakeholders, including R&D, Professional Services, and Sales to ensure a positive customer experience;
  • Promptly record and escalate as needed technical issues, leads, and feedback to appropriate internal groups;
  • Maintain and supply up to date documentation of cases and general account updates;
  • Integrated project management responsibilities, liaising with diverse stakeholders both internally and externally;
  • Manage release, delivery, and coordination with customers on development cycles and technical onboarding;
  • Digital Marketing management responsibilities, liaising with diverse stakeholders internally;
  • Manage product updates timely delivery, supplement with the marketing materials, coordination with the Marketing Department.


  • 3+ years’ experience in sales engineering or other customer facing technical role;
  • Experience with Customer Success and/or CRM platforms;
  • Knowledge of software development and solution integration work;
  • Understand solution-focused sales approaches and methods;
  • Strong analytical and problem-solving skills;
  • Excellent customer facing and interpersonal skills;
  • Strong written and verbal communication skills;
  • Strong attention to detail;
  • Experience with MS Office Suite or similar;
  • Fluent in local language and English.

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