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Ukraine — Kiev | Services / Customer Support

Customer Support Specialist

Responsibilities

  • Resolve incoming Zendesk tickets, predominantly via e-mail, sometimes via Chat and phone.
  • Troubleshoot technical issues either on a virtual system or on a screen-sharing session with the customer.
  •  Actively collaborate with your teammates and colleagues from other departments to find solutions.
  • Communicate confidently in Business English (minimum B2 certificate required);
  • Writing knowledge base articles
  • Follow the well-documented procedures, guidelines and policies.

Requirements

  • At least 5 years of experience working in Technical Support, Professional Services, QA, DevOps or Development.
  • Advanced knowledge of operating systems (Windows & Linux), MSSQL database and networking.
  •  A good understanding of programming languages (C++, Java or C# ) is an advantage.
  • Great analytical skills to troubleshoot software problems.
  • Good interpersonal and communication skills.

Location and working hours:

  • This position requires work in EU (10:00 - 19:00) or US Timezone (17:00 - 02:00);
  • You will be able to work from the office in Kyiv or remotely from any region of Ukraine.

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