ABBYY Careers

Reimagine your future with boundless opportunities and a team who champions your success.

Senior Salesforce Business Analyst (f/m/d)

Germany – Remote | Sales / Business Development

Senior Salesforce Business Analyst (f/m/d)

Location: Office or Remote within Germany, UK, France, Spain, USA, or remote in Belgium, Netherlands

ABBYY is a Digital Intelligence company committed to creating the industry’s most advanced Digital Intelligence platform for clients. As a leader in Intelligent Document Processing (IDP) and Process Discovery & Mining, more than 5000+ customers worldwide trust ABBYY, including many Fortune 500, like Siemens, PwC, and PepsiCo.

We bring together top experts from all over the world to form our growing team of 1,300 employees. Our offices are based in 14 countries with headquarters in the United States. Joining ABBYY’s Sales team means being part of a professional community who enables your success. Our flat hierarchy allows employees across the world and functions to make a direct impact on our business strategy, while people programs like health and fitness challenges, Volunteer Time Off policy, internal lectures, and social events foster teamwork and work-life balance.

We invite you to join our team. Reimagine your future with countless opportunities and a team who champions your success!

Key Responsibilities:

  • Project leadership from the Salesforce team side (end-to-end delivery of small, medium, and large implementation projects) 
  • Process Ownership of selected system module(s) and definition of the process roadmap with the Product Owner 
  • Collect and analyze requirements from relevant stakeholders 
  • Determine efficient solution and provide design leadership to address impact on processes and the system 
  • Create and update technical documentation 
  • Collaborate with the development team (developers/QAs) 
  • Analyze and address incidents/change requests from the Support team 
  • Maintain the project and user documentation 
  • Participate in end users trainings


  • Bachelor's degree in Computer Science, information systems, or other technology-related field or equivalent number of years of professional experience in a relevant field 
  • 4+ years of experience in CRM or ERP systems implementations as a System analyst or Consultant (especially  
  • 2+ years of experience leading a work stream including grooming and assessment of requirements, designing solutions, performing impact analysis and hands on experience with configuration 
  • Two or more certifications (Administrator, Sales/Service Cloud, Developer, App Builder) 
  • Understanding of databases basics, system and data integration architecture 
  • Experience in writing technical documentation 
  • Experience in business processes modeling 
  • Good communication skills and business level English language skills are required 
  • Ability to work independently and in a team  
  • Ability to handle multiple tasks and priorities 
  • Quick learner, analytical mind, ability to structure the information, define logical circuitries, critical thinking, attention to details 

Nice to Have:

  • Understanding/working knowledge of sales and marketing processes 
  • Proficiency in MS Excel, MS Visio  
  • Experience in using issue tracking tools like TFS, JIRA or Trello  
  • Understanding of Software industry specifics

We enable you to:

Be a Trusted Advisor

Our global expertise includes various industries, such as Financial Services, Insurance, Transportation & Logistics, Healthcare, Government, and Legal. We are a significant player in the RPA and broader intelligent automation market through strategic partnerships and embedded technology licensing with leading vendors. As part of our team, you're a member of a trusted community that continually strives to achieve the best results for our customers.

Be Limitless

Every opinion counts. Our flat hierarchy allows team members from across the globe and functions to propose and collaborate on new ideas. We provide several opportunities for feedback, both from leaders and directly to our managers. The leadership team at ABBYY is ready to chat about your ideas and your colleagues are ready to support you.

Be Flexible

Work-life balance looks a little different for everyone. Employees regularly collaborate with their managers to design a workday that works best with flexible hours. Our different time off programs allow employees to set aside personal time for educational conferences, volunteering, and other activities. Let’s find the balance that allows you to be your most successful.

Be Yourself

The success of our employees is a top priority for us. We value a culture of trust, collaboration, and respect by fostering open communication, a continuous cycle of feedback, and recognition. We know every team member brings unique value and aspirations. Grow your career through our learning development programs and be supported by our employee resource groups and other people programs. We can’t wait to learn more about you.

ABBYY is an Equal Employment Opportunity employer that values the strength that diversity brings to the workplace.


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