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Ukraine — Kiev | Services / Customer Support

Renewal Specialist

Responsibilities

  • Responsible for ensuring customers renew their relationship with a company through contracts, accountable for customer retention through the renewal process;
  • Go over the terms and conditions, make any necessary changes/modifications requested by the customer, and streamline contract issues and the overall customer renewal experience;
  • Be responsible for pulling reports and analyzing current data associated to the customer;
  • Collect necessary information and data about the clients, working with databases;
  • Negotiating and bring to successful closure renewals for assigned customers;
  • Completing renewal lifecycle management including all administrative tasks such as obtaining Purchase Orders when required, forecasting, quoting, agreement negotiations, and order creation and submission;
  • Interacting with Sales and other internal teams to address renewal issues and general renewal matters for our customers.

Requirements

  • 1+ years of renewal or account management experience or a combination of experience and education;
  • English on advances level (spoken and written);
  • French or Spanish would be a plus;
  • Experience working in a fast-paced environment;
  • Customer Success background;
  • Experience in Sales Operations, Services Renewals), B2B sales is a plus;
  • Salesforce or other CRM experience preferred;
  • Strong communication, presentation, problem-solving and analytical skills.

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