Responsible for ensuring customers renew their relationship with a company through contracts, accountable for customer retention through the renewal process;
Go over the terms and conditions, make any necessary changes/modifications requested by the customer, and streamline contract issues and the overall customer renewal experience;
Be responsible for pulling reports and analyzing current data associated to the customer;
Collect necessary information and data about the clients, working with databases;
Negotiating and bring to successful closure renewals for assigned customers;
Completing renewal lifecycle management including all administrative tasks such as obtaining Purchase Orders when required, forecasting, quoting, agreement negotiations, and order creation and submission;
Interacting with Sales and other internal teams to address renewal issues and general renewal matters for our customers.
1+ years of renewal or account management experience or a combination of experience and education;
English on advances level (spoken and written);
French or Spanish would be a plus;
Experience working in a fast-paced environment;
Customer Success background;
Experience in Sales Operations, Services Renewals), B2B sales is a plus;
Salesforce or other CRM experience preferred;
Strong communication, presentation, problem-solving and analytical skills.