ABBYY Careers

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Customer Support Engineer

USA — Milpitas | Information Technology - Administration

Customer Support Engineer

Responsibilities

  • Resolve incoming Zendesk tickets, predominantly via e-mail, sometimes via Chat and phone. 
  • Troubleshoot technical issues either on a virtual system or on a screen-sharing session with the customer. 
  • Actively collaborate with your teammates and colleagues from other departments to find solutions. 
  • Communicate confidently in Business English (minimum B2 certificate required); 
  • Writing knowledgebase articles 
  • Follow the well-documented procedures, guidelines and policies. 

Requirements

  • At least 5 years of experience working in Technical Support, Professional Services, QA, Dev-Ops or Development. 
  • Advanced knowledge of operating systems (Windows & Linux), MSSQL database and networking. 
  • A good understanding of programming languages (C++, Java or C#) is an advantage. 
  • Great analytical skills to troubleshoot software problems. 
  • Good interpersonal and communication skills. 

Education

  • Bachelor's Degree (4-year degree)
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