ABBYY Careers

Reimagine your future with boundless opportunities and a team who champions your success.

Salesforce Support Analyst

Singapore - Singapore | Sales / Business Development

Salesforce Support Analyst

ABBYY is a Digital Intelligence company committed to creating the industry’s most advanced Digital Intelligence platform for clients. As a leader in Intelligent Document Processing (IDP) and Process Discovery & Mining, more than 5000+ customers worldwide trust ABBYY, including many Fortune 500, like Siemens, PwC, and PepsiCo.

 

We bring together top experts from all over the world to form our growing team of 1,300+ employees based in 14 countries with headquarters in the United States. Joining ABBYY’s Sales team means being part of a professional community who enables your success. Our flat hierarchy allows employees across the world and functions to make a direct impact on our business strategy, while people programs like health and fitness challenges, Volunteer Time Off policy, internal lectures, and social events foster teamwork and work-life balance.

 

We invite you to join our team. Reimagine your future with boundless opportunities and a team who champions your success!

Responsibilities

User support:

  • Prompt support to user requests raised through ticketing system, e-mails, or chat: communication with the end users regarding ticket priority, ticket details, status, expected delivery date, and possible workarounds
  • User training and guidance about correct system processes
  • Diagnosis of Salesforce incidents, identification of the root cause (if possible), reproduction of the incident in the sandbox and testing
  • Documentation of the incidents and change requests in development task management tool: detailed description, including requirements, incorrect behavior and expected behavior

System administration:

Service Requests:

  • User management: user activation and deactivation, including permission sets assignment and partner portal user administration
  • Data management: record creation, deletion, and update
  • Reports and dashboards creation

Change Requests:

  • Requirements gathering and description
  • Implementation of changes that don´t require development, preparing deployment manifest
  • Cooperation with Business Analysts team and Developers team

Requirements

  • At least one year Salesforce Administration experience, Salesforce Administrator Certification is considered as a plus
  • Understanding of databases basics, system, and data integration architecture
  • Good communication skills and English on B2 level is a must
  • Bachelor's degree in Computer Science, information systems, or other technology-related field or equivalent number of years of professional experience in a relevant field
  • Outstanding knowledge in Microsoft Office (Word, Excel, Power Point)
  • Ability to apply critical thinking and problem-solving skills
  • Ability to use initiative to organize and prioritize work, meet deadlines, and improve process efficiency
  • Ability to work in fast pace environment, adapt to changes in business needs and work with little supervision
  • Ability to both work independently and cooperate with the team members
  • Must be self-motivated, dedicated, reliable, organized with attention to detail and eager to extend the knowledge by accepting and mastering new challenges

We enable you to:

 

Be a Trusted Advisor

 

Our global expertise includes various industries, such as Financial Services, Insurance, Transportation & Logistics, Healthcare, Government, and Legal. We are a significant player in the RPA and broader intelligent automation market through strategic partnerships and embedded technology licensing with leading vendors. As part of our team, you're a member of a trusted community that continually strives to achieve the best results for our customers.

 

Be Limitless

 

Every opinion counts. Our flat hierarchy allows team members from across the globe and functions to propose and collaborate on new ideas. We provide several opportunities for feedback, both from leaders and directly to our managers. The leadership team at ABBYY is ready to chat about your ideas and your colleagues are ready to support you.

 

Be Flexible

 

Work-life balance looks a little different for everyone. Employees regularly collaborate with their managers to design a workday that works best with flexible hours. Our different time off programs allow employees to set aside personal time for educational conferences, volunteering, and other activities. Let’s find the balance that allows you to be your most successful.

 

Be Yourself

 

The success of our employees is a top priority for us. We value a culture of trust, collaboration, and respect by fostering open communication, a continuous cycle of feedback, and recognition. We know every team member brings unique value and aspirations. Grow your career through our learning development programs and be supported by our employee resource groups and other people programs. We can’t wait to learn more about you.

 

ABBYY is an Equal Employment Opportunity employer that values the strength that diversity brings to the workplace.

Job openings

See other job openings

Singapore - Singapore | Sales / Business Development

Enterprise Strategic Sales Executive

Japan — Kanagawa | Sales / Business Development

Partner Account Manager

Singapore - Singapore | Sales / Business Development

Deal Desk Specialist APAC

See all positions