ABBYY Careers

Reimagine your future with boundless opportunities and a team who champions your success.

Senior Salesforce Business Analyst (f/m/d)

UK – Remote | Sales / Business Development

Senior Salesforce Business Analyst (f/m/d)

ABBYY powers intelligent automation. We reimagine the way people work and how companies accelerate business by delivering the intelligence that fuels automation platforms. Our solutions transform enterprise data and empower you with the insights you need to work smarter and faster. We help more than 5,000 companies globally, including many of the Fortune 500, to drive significant impact where it matters most: customer experience, profitability, and competitive advantage.


We bring together top experts from all over the world to form our growing team of 1,300+ employees, offices in 15 countries, and headquarters in the United States. Joining ABBYY means becoming an expert in a big global team working on challenging projects. Our flat hierarchy allows employees across the world and functions to make a direct impact on our business strategy, while people programs like health and fitness challenges, Volunteer Time Off policy, internal lectures, and social events foster teamwork and work-life balance.



We invite you to join us! Working for ABBYY means working autonomously on global projects that boost your personal and professional growth.


  • Project leadership from the Salesforce team side (end-to-end delivery of small, medium, and large implementation projects).
  • Process Ownership of selected system module(s) and definition of the process roadmap with the Product Owner.
  • Collect and analyze requirements from relevant stakeholders.
  • Determine efficient solutions and provide design leadership to address the impact on processes and the system.
  • Create and update technical documentation.
  • Collaborate with the development team (developers/QAs).
  • Analyze and address incidents/change requests from the Support team.
  • Maintain the project and user documentation.
  • Participate in end users trainings.


  • 4+ years of experience in CRM or ERP systems implementations as a System analyst or Consultant (especially
  • 2+ years of experience leading a workstream including grooming and assessment of requirements, designing solutions, performing an impact analysis, and hands-on experience with configuration.
  • Two or more certifications (Administrator, Sales/Service Cloud, Developer, App Builder).
  • Understanding of databases basics, system and data integration architecture.
  • Experience in writing technical documentation.
  • Experience in business processes modeling.
  • Good communication skills and business level English language skills are required.
  • Ability to work independently and in a team.
  • Ability to handle multiple tasks and priorities.
  • Quick learner, analytical mind, ability to structure the information, define logical circuitries, critical thinking, attention to details.

Nice to Have:

  • Understanding/working knowledge of sales and marketing processes.
  • Proficiency in MS Excel, MS Visio.
  • Experience in using issue tracking tools like TFS, JIRA or Trello.
  • Understanding of Software industry specifics.


  • Bachelor's degree in Computer Science, information systems, or other technology-related field or equivalent number of years of professional experience in a relevant field.

We enable you to:

Be Сhallenged and Autonomous

We support your aspiration for professional development and empower you to implement your ideas to complete challenging projects. We have flat hierarchy and the management – from team leads to top managers – is open for ideas and discussions. Every opinion counts.

Be an Experienced Advisor

ABBYY's global expertise includes various industries, such as Financial Services, Insurance, Transportation & Logistics, Healthcare, Government, and Legal. We are a significant player in the RPA and broader intelligent automation market through strategic partnerships and embedded technology licensing with leading vendors. Having a global structure, we work on most of the projects in international teams. A major part of the employees in Operations regularly communicate in English – both in emails and during the calls and meetings. 

Be Yourself

The success of our employees is top priority for us, and we strive to create an inclusive and productive environment for everyone. We value a culture of trust, collaboration, and respect by fostering open communication, a continuous cycle of feedback, and recognition. We know every team member brings unique value and aspirations. We enjoy learning about each employee and seeing careers grow at ABBYY.

ABBYY is an Equal Employment Opportunity employer that values the strength that diversity brings to the workplace.


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