ABBYY Careers

Reimagine your future with boundless opportunities and a team who champions your success.

Second line Support engineer

Hungary - Budapest | Corporate IT: development, support, testing and analytics

Second line Support engineer

ABBYY powers intelligent automation. We reimagine the way people work and how companies accelerate business by delivering the intelligence that fuels automation platforms. Our solutions transform enterprise data and empower you with the insights you need to work smarter and faster.   We help more than 5,000 companies globally, including many of the Fortune 500, to drive significant impact where it matters most: customer experience, profitability, and competitive advantage. 

 

We bring together top experts from all over the world to form our growing team of 1,300+ employees. Our offices are based in 15 countries with headquarters in the United States. Joining ABBYY means being part of a professional community passionate about technology and driven to develop our skills further. We are excited to offer opportunities working in Artificial Intelligence, Computer Vision, Natural Language Processing, Machine Learning, and Data Science.

 

We invite you to join our team. Expand your knowledge with every customer interaction while working flexible hours!

Responsibilities

We are looking for Second-line support Engineer. Specialist at this position will provide global support to users with systems and tools.

  • Solving incidents and requests in Jira Software Management (our new service desk) that arise when working with corporate tools and systems: primary diagnostics, problem identification, solving typical tasks independently using instructions, finding workarounds or transferring them to 3rd line experts (office 365 applications, mainly OneDrive, SharePoint Online; Confluence, in the future, assistance to agents for Jira Software Management and user requests for self-written corporate systems)
  • Help with configuration, administration at the level of the 2nd support line (SharePoint Online, OneDrive, Confluence - creation of new spaces, libraries, etc.)
  • Updating and, if necessary, developing instructions/manuals on the use of corporate tools
  • Domain control (maintaining a list and deadlines, timely renewal), issuing SSL certificates

Requirements

  • Bachelor's degree
  • Experience in support not less than 1 year
  • English Upper Intermediate level
  • Experience with MS Office 365 applications will be a plus

We enable you to:

 

Be Challenged

 

Using established internal processes, we analyze and act on unique customer requests. No two cases are identical. As trusted advisors, we work with our customers to define the best solution for their IT and business strategies. Through this collaboration, we continue to learn more about business processes in companies from all over the world.

 

Be a Trusted Advisor

 

ABBYY's global expertise includes various industries, such as Financial Services, Insurance, Transportation & Logistics, Healthcare, Government, and Legal. We are a significant player in the RPA and broader intelligent automation market through strategic partnerships and embedded technology licensing with leading vendors. As part of our team, you're a member of a trusted community that continually strives to achieve the best results for our customers.

 

Be Flexible

 

Work-life balance looks a little different for everyone. Employees regularly collaborate with their managers to design a workday that works best with flexible working hours.

 

Be Yourself

 

The success of our employees is a top priority for us. We value a culture of trust, collaboration, and respect by fostering open communication, a continuous cycle of feedback, and recognition. We know every team member brings unique value and aspirations. We enjoy learning about each employee and seeing careers grow at ABBYY.

 

 

ABBYY is an Equal Employment Opportunity employer that values the strength that diversity brings to the workplace.

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