ABBYY Careers

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Customer Support Engineer APAC

Singapore - Singapore | Services / Customer Support

Customer Support Engineer APAC

Responsibilities

  • Resolve incoming Zendesk tickets from ABBYY B2B customers, predominantly via e-mail, sometimes via Chat and phone;
  • Troubleshoot technical issues either on a virtual system or on a screen-sharing session with the customer;
  • Actively collaborate with your teammates and colleagues from other departments to find solutions;
  • Communicate confidently in Business English (minimum B2 certificate required);
  • Write knowledge base articles to help customers even faster.
  • Follow our well-documented procedures, guidelines and policies.

Requirements

  • At least 5 years of experience working in L2 Technical Support, Professional Services, QA, DevOps or Development;
  • Advanced knowledge of operating systems (Windows & Linux), databases and networking;
  • A good understanding of programming languages (C++, Java or C#) is an advantage;
  • Great analytical skills to troubleshoot software problems;
  • Good interpersonal and communication skills;
  • Advanced English skills (B2 certificate as a minimum);
  • Japanese, Mandarin or Korean language an advantage.

We Offer

  • Work as part of a great international team in a cutting-edge AI software company;
  • Work remotely or from the office;
  • Interesting and challenging tasks;
  • Self-development opportunities through e-Learning platforms (LinkedIn Learning, O’Reilly);
  • Competitive salary;
  • Attractive social package
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