ABBYY powers intelligent automation. We reimagine the way people work and how companies accelerate business by delivering the intelligence that fuels automation platforms. Our solutions transform enterprise data and empower you with the insights you need to work smarter and faster. We help more than 5,000 companies globally, including many of the Fortune 500, to drive significant impact where it matters most: customer experience, profitability, and competitive advantage. 

We bring together top experts from all over the world to form our growing team of 1,300+ employees based in 15 countries with headquarters in the United States. Joining ABBYY means being part of a professional community passionate about technology and driven to develop our skills further. We are excited to offer opportunities working in Artificial Intelligence, Computer Vision, Natural Language Processing, Machine Learning, and Data Science.

We invite you to join our team. Expand your knowledge with every customer interaction while working flexible hours!

Responsibilities

• Resolve incoming Zendesk tickets from ABBYY B2B customers, predominantly via e-mail, sometimes via Chat and phone;
• Troubleshoot technical issues either on a virtual system or on a screen-sharing session with the customer;
• Actively collaborate with your teammates and colleagues from other departments to find solutions;
• Communicate confidently in Business English (minimum B2 certificate required);
• Write knowledge base articles to help customers even faster.
• Follow our well-documented procedures, guidelines and policies.

Requirements

• At least 5 years of experience working in L2 Technical Support, Professional Services, QA, DevOps or Development;
• Advanced knowledge of operating systems (Windows & Linux), databases and networking;
• A good understanding of programming languages (C++, Java or C#) is an advantage;
• Great analytical skills to troubleshoot software problems;
• Good interpersonal and communication skills;
• Advanced English skills (B2 certificate as a minimum);
• Japanese, Mandarin or Korean language an advantage

We offer

• Work as part of a great international team in a cutting-edge AI software company;
• Work remotely or from the office;
• Interesting and challenging tasks;
• Self-development opportunities through e-Learning platforms (LinkedIn Learning, O’Reilly);
• Competitive salary;
• Attractive social package

We enable you to:

Be Challenged

Using established internal processes, we analyze and act on unique customer requests. No two cases are identical. As trusted advisors, we work with our customers to define the best solution for their IT and business strategies. Through this collaboration, we continue to learn more about business processes in companies from all over the world.

Be a Trusted Advisor

ABBYY's global expertise includes various industries, such as Financial Services, Insurance, Transportation & Logistics, Healthcare, Government, and Legal. We are a significant player in the RPA and broader intelligent automation market through strategic partnerships and embedded technology licensing with leading vendors. As part of our team, you're a member of a trusted community that continually strives to achieve the best results for our customers.

Be Flexible

Work-life balance looks a little different for everyone. Employees regularly collaborate with their managers to design a workday that works best with flexible working hours.

Be Yourself

The success of our employees is a top priority for us. We value a culture of trust, collaboration, and respect by fostering open communication, a continuous cycle of feedback, and recognition. We know every team member brings unique value and aspirations. We enjoy learning about each employee and seeing careers grow at ABBYY.

ABBYY is an Equal Employment Opportunity employer that values the strength that diversity brings to the workplace.