Identify process bottlenecks, automate document handling, make your customers smile.
Digital transformation has changed the playing field in insurance, revolutionizing customer relationships with new technology experiences. Yet, insurers struggle with identifying the best opportunities for automation to compete for customer experience.
While the insurance industry, by and large, is document-driven, few insurers have fully automated their handling of the essential documents used in onboarding, policy underwriting, claims, adjudication, and compliance – putting their ability to deliver competitive customer experience at risk. RPA and other automation technologies have gained visibility in the insurance sector, but they are struggling to deliver on their promise. Understanding document-driven processes is the first step to making automation work for them.
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