Fulfilling customer service processes to capture identification documents, financial confirmation, transportation details, healthcare information and other forms is essential in supporting customer centric self-service on-boarding experiences.
By simply pointing the mobile device’s camera at ID cards, passports and other identification documents, customer data is transferred into company systems with minimal manual effort. On-boarding new clients in banks, insurance companies and other organizations as well as processes for registering new customers in hotels or car rental companies can be faster and more efficient. As no document photo is stored, data privacy is guaranteed.
Enterprise companies can increase customer satisfaction and loyalty by providing apps that allow customers to communicate easily and exchange data to complete transactions. Apps that allow data transfer with minimal manual interaction such as providing proof of income, identification verification, utility bills, insurance policies, among others can significantly reduce cost for customer service transactions.
By connecting intuitive mobile apps with powerful and AI-enabled backend solutions you can multiply the user benefit and create a personalized and valuable user experience. ABBYY Mobile Capture is the ideal technology for intuitive mobile input solutions which need to be able to either capture an image or support various data capture scenarios.
Accurate and intuitive mobile input solutions capture an image or support various data capture scenarios are essential in providing exceptional customer on-boarding and self-serve scenarios. Users can take images of the required documents, which can then be sent to back-end servers for recognition, verification and further processing.
Combined with our cloud or on-premise backend technologies, like ABBYY Vantage, FlexiCapture, FlexiCapture Engine and ABBYY Cloud OCR SDK, helps organizations to effectively use mobile devices as a reliable way of document and data input for customer on-boarding and self-service scenarios.
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With best regards,
The ABBYY Team