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Kiev, Ukraine | Technical support

Technical Support Representative (French and English)

Overall Purpose

ABBYY is a global developer of artificial intelligence technologies and solutions in the field of information processing and linguistics. Today, ABBYY group includes 16 offices in 13 countries, employing more than 1200 employees.

We invite you to join our team Technical Support Representative who will be the first contact point for ABBYY in providing support and customer satisfaction. This position requires the person to maintain a professional communication with customers on a daily basis.

Technical Support Representative provides front line support to our customers, assisting in troubleshooting and advising on Product applications and compatibility (ABBYY Corporate Software). This role requires great technical communication skills, time management, and judgment to prioritize tasks appropriately. You will need to keep up and learn the current technology!

 

Key Responsibilities:

  • Support incoming issues from customers and respond accordingly
  • Isolate and reproduce product issues, file reports and assist in providing timely workarounds and fixes to our customers
  • Provide consultative advice to customers related to usage of ABBYY products
  • Escalate issues to proper management with complete information
  • Follow up with customers when promised/scheduled
  • Other activities as assigned

Skills/Knowledge

Mandatory Skill Set/Requirements:

  • Upper-intermediate French and English
  • Ability to identify problems and define solutions quickly
  • Ability to grasp product and technical knowledge quickly
  • Strong analytical and problem-solving skills
  • Excellent work standards and high motivation
  • Good general IT knowledge
  • Higher education

Optional Requirements (will be an advantage):

  • Higher technical education
  • Work experience in technical support

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ABBYY HR team

If you think you’d be a good fit for our team, we’d love to talk!

You can apply by sending your CV on job@abbyy.ua with the name of the vacancy in subject

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