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Kiev, Ukraine | Technical support

Technical Support Representative (Japanese and English languages)

Overall Purpose

ABBYY is a global developer of artificial intelligence technologies and solutions in the field of information processing and linguistics. Today, ABBYY group includes 16 offices in 13 countries, employing more than 1200 employees.

We invite you to join our team of 1st line support of mass products on a position of Technical Support Representative who will be the first contact point for ABBYY in providing support and customer satisfaction. This position requires the person to maintain a professional communication with customers on a daily basis.

This role requires great technical communication skills, time management, and judgment to prioritize tasks appropriately. You will need to keep up and learn the current technology!  

Key Responsibilities:

  • Supporting incoming issues from customers and responding accordingly;
  • Isolating and reproducing product issues, file reports and assisting in providing timely workarounds and fixes to our customers;
  • Providing consultative advice to customers related to usage of ABBYY products; 
  • Escalating issues to proper management with complete information;
  • Follow up with customers when promised/scheduled.

Skills/Knowledge

Mandatory Skill Set:

  • Higher education preferably in technical field or linguistics;
  • Advanced level of Japanese and upper-intermediate level of English;
  • Awareness of Japanese culture and good understanding of business and consumer customers in the Japan market;
  • Ability to grasp product and technical knowledge quickly;
  • Ability to identify problems and define solutions quickly;
  • Strong analytical and problem-solving skills;
  • Excellent work standards and high motivation;
  • Good general IT knowledge;

 

Optional Requirements (will be an advantage):

  • Previous experience in technical support

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ABBYY HR team

If you think you’d be a good fit for our team, we’d love to talk!

You can apply by sending your CV on job@abbyy.ua with the name of the vacancy in subject

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