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Moscow, Russia | Technical support

Product Support Engineer, Data Capture

ABBYY, one of the world's leading software developers in the field recognition, artificial intelligence, linguistics and translation, invites the Data Capture Product Support Engineer (2nd line of support).

What to do

  • Processing requests in the HelpDesk system for products of the DataCapture family on the 2nd line of technical support (no phone!)
  • Software products research and testing (products to automate the input of both documents and data)
  • Corporate users support around the world, more than 50% of queries in English
  • Writing some sample scripts of program usage for company
  • Interaction with employees of 1st line of support from foreign offices
  • Interaction with product team, testing and development departments
  • Writing reclamations
  • Creating articles for the Knowledge Base


  • Higher technical education (priority to graduates of leading technical universities)
  • Elementary knowledge of one or two programming languages ​​from the list: С++, C#.Net, VisualBasic.Net, JScript.Net, JScript®, JScript.Compact, VBScript
  • Knowledge of the Windows operating system and utilities used in the analysis of the off-nominal situations
  • Knowledge of PC and network architecture, understanding the network interaction and network stack, basic knowledge of administration is welcome
  • Understanding the device of relational data, the ability to write simple SQL- request (dialect T-SQL or PL / SQL).
  • Knowledge of English that is good enough for conducting business correspondence (not lower than Upper-Intermediate)
  • Excellent communication skills, ability to work in a team, study skills, analytical skills, responsibility
  • Ability to form your ideas

Job Application

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