ABBYY Careers

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Moscow, Russia | Technical support

Support specialist of the 2nd line for FineReader products

ABBYY is a global developer of solutions in the field of intellectual information processing. 40 million people and tens of thousands of organizations in 200 countries use our technologies. ABBYY has 1,200 employees: engineers, programmers, analysts, linguists and many other specialists. There are 16 ABBYY Group international offices in 13 countries.

We are looking for a support specialist of 2nd line for FineReader products for our Moscow office.

We have friendly, creative and talented people. Together we create solutions in the field of artificial intelligence, document input and data processing, which helps to transform information into useful knowledge.

Key responsibilities

  • Responses to customers on the 2nd line
  • Independent analysis of products to repeat client requests
  • Remote connection to customers' computers and assistance in solving problems
  • Writing reclamation
  • Creating articles for the Knowledge Base

Expectations

  • Higher technical education
  • Possibility to work full time
  • Excellent English language knowledge
  • Excellent communication skills, ability to work in a team
  • Desire to communicate with people and help people
  • Ability to correctly formulate your thoughts
  • Stress resistance

Job Application

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ABBYY HR team

If you think you’d be a good fit for our team, we’d love to talk!

You can apply by sending your CV on job@abbyy.com with the name of the vacancy in subject

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