Craig Le Clair
Vice President, Principal Analyst Serving Enterprise Architecture Professionals, Forrester
Craig serves enterprise architecture and business process professionals. He is an internationally recognized expert in helping companies transform from manual and analog processes to the mobile, digital, and cognitive world. His technology coverage areas include robotic process automation and the emerging digital workforce, AI solutions in financial services, and potential workforce disruption due to these technologies. Enterprise collaboration, dynamic case management, electronic signature, and customer communications management round out his coverage. Process domains include customer onboarding, financial service applications, and insurance system modernization.
9:00am - 9:45am,
Thursday, October 24
If you’re a business or individual with a traditional view of work, you risk being run over by the future. The old view of work belongs to a time of “while you were out” slips, pocket protectors, and voicemail. Businesses and workers clinging to the remnants of this now mythical workplace will find that grip getting weaker. The keynote will describe the forces of automation that will reshape the employee and customer experience including capture, text analytics, RPA, and chatbots. Examples from the recent book “Invisible Robots” will demonstrate how advancing automation poses threats and incredible opportunities for the human race.