ABBYY guarantees the availability of the Service 99% of the time. The general availability of the service has no direct effect on the processing speed of individual pages or documents. There is no guaranteed processing speed for any submitted job.
Important: The commitments in this Service Level Agreement are provided only to paying Customer.
The Service Level commitment set forth above does not apply to any performance or availability issues
EXCEPT AS EXPRESSLY PROVIDED HEREIN, ABBYY MAKES NO OTHER WARRANTIES OR GUARANTEES, EITHER EXPRESSED OR IMPLIED, REGARDING THE SERVICE, ITS MERCHANTABILITY OR ITS FITNESS FOR ANY PARTICULAR PURPOSE.
EXCEPT FOR THE INDEMNIFICATION PROVISIONS STATED ABOVE, IN NO CASE SHALL ABBYY BE LIABLE FOR CONSEQUENTIAL OR SPECIAL DAMAGES (INCLUDING THE LOSS OF PROFITS) WHETHER BASED ON CONTRACT, TORT, OR ANY OTHER LEGAL THEORY.
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With best regards,
The ABBYY Team