Solve the problem faster.

Get support team to learn about issues
as soon as they arise
and propose a solution right away.

Classification for Client Support

Challenge

Support is a crucial element of any customer-oriented business, where satisfaction and retention are key success drivers. Large companies with worldwide operations, a wide range of products and services and millions of customers need daily feedback about what works, what doesn’t and where they could do better. Customer support services are the primary way of receiving that feedback. That’s why fast and accurate classification of incoming complaints and requests is a critical first step towards delivering timely solutions to customers’ issues and driving higher levels of customer satisfaction. This is how customer support solution helps to deliver outstanding experience and increase the customer loyalty.

Solutions and benefits

With ABBYY Smart Classifier, support services can provide customers the solutions they need faster, while lowering costs.

Want to learn more?

Find out more about ABBYY Smart Classifier:

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