Provides powerful information extraction technology that reveals entities, events and relationships across unstructured text.
Support is a crucial element of any customer-oriented business, where satisfaction and retention are key success drivers. Large companies with worldwide operations, a wide range of products and services and millions of customers need daily feedback about what works, what doesn’t and where they could do better. Customer support services are the primary way of receiving that feedback. That’s why fast and accurate classification of incoming complaints and requests is a critical first step towards delivering timely solutions to customers’ issues and driving higher levels of customer satisfaction. This is how customer support solution helps to deliver outstanding experience and increase the customer loyalty.
With ABBYY Smart Classifier, support services can provide customers the solutions they need faster, while lowering costs.
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