Customer Experience Management

Prioritise and Route Inbound Communication

ABBYY solutions are ready to classify inbound communication by form and by content, and can thus support your organisation in optimising document-driven processes. Based on internal rule-sets, the software solution prioritises and routes classified information to the according workflows and departments for further processing. Cases, request or support tickets are handled in the speed that makes your customers happy while case management resources are allocated efficiently.

Automate Customer On-boarding Workflows

Automate Customer On-boarding Workflows

For winning customers, initial contact is key. The way and the speed with which you handle initial inquiries and application forms can have a huge impact on customer satisfaction, retention and referral value. Whether data is captured from application forms or accompanying identification documents need to be validated – ABBYY solutions convert all relevant analogue information into digital assets. Automation of customer on-boarding processes will not only shorten response time and approval cycles but also raise data quality by eliminating manual entry work.

Make Case Management More Efficient

However they arrive at organisations, depending on the industry, every customer request has its specific requirements and triggers specific down-stream case management workflows. What they all have in common is the customers’ expectation of a timely response. The architecture of ABBYY’s document capture and automation solutions is flexible, in order to tailor scanning, processing and approval steps to your internal case management workflows during the implementation phase as well as in ongoing operation.

Make Case Management More Efficient
Optimise Your Complaints Management

Optimise Your Complaints Management

To speed up processing cycles and response time for customer complaints, ABBYY’s intelligent capture and classification technologies prioritize and route requests and cases to available resources. By capturing communication from various incoming channels on just one single platform, your staff will get a 360° view of any case and can reply with the needed priority and through the right channel. This will help you to reduce churn and improve overall customer satisfaction and retention.
Multichannel capture in customer care scenarios

Speed up your customer experience management

Contact us and explore the possibilities.

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