Reginald J. Twigg, Ph.D.
Director of Product Marketing, Digital Enterprise
With a research background in Communication Theory, including Semiotics, Linguistics, and Speech Pathology, Reginald Twigg has been in Enterprise Software for the past two decades focusing on automating document processing applications (specifically, Capture and Enterprise Content Management - ECM) with emerging AI, ML, NLP and hyper-automation technologies.
Developing the earliest natural language processing (NLP) applications for ECM, later with Artificial Intelligence and Machine Learning (AI, ML), has led their introduction into Document Imaging and Capture while at FileNet and IBM. Now at ABBYY, a leader in intelligent document processing, he currently manages its enterprise markets for Digital Intelligence and Intelligent Document Processing.
Digital Transformation has changed not only how insurers focus on customer experience, but these changes have brought the problem of content – documents, messages, text – to the forefront of problems to tackle. But documents and unstructured content need to be handled differently than in the past. Today, content is no longer just data to be extracted by simple OCR technologies delivered by IT but rather as important information for underwriting policies, adjudicating claims and protecting against fraud and crime. It's important to understand that content provides insight and gives decision-making ability to scaling your knowledge workers and that they need new, more intelligent approaches to processing and gaining insight from it.
AI with Machine Learning are capabilities that can enhance both customer experience and effective execution by helping to understand, gain insights and make decisions at the point in the process where it is needed. Getting digital right in insurance means understanding your content as living in customer experience and critical processes and using intelligent solutions enable its effectiveness as a core capability.
Attend this webinar for insights on:
- Underwriting, claims and reinsurance processes run on documents containing both contextual information and data for making decisions
- How artificial intelligence and machine learning are changing the way you understand and use content to make these processes work better
- Why Process Intelligence -discovering, analyzing, monitoring and alerting around processes- gets you to digitization faster than simply investing into automation
The challenges that banks are facing are staggering— overwhelming exceptions in lending, unprecedented threats to KYC/AML, and LIBOR compliance. The tidal wave of COVID-related loan and forbearance applications continues to rise, while the strain of supporting a remote workforce is pushing processes and technology into crisis. Digital transformation is more necessary than ever… and yet investments must be prioritized strategically.
This webinar introduces Forrester’s latest research on digital banking and ABBYY’s approach to achieving it using Digital Intelligence. By implementing smarter process assessment and automation tools, financial institutions can quickly get a handle on the complex relationships between the people, processes, and content that are most impacted by recent events. This is the critical knowledge needed to set priorities for targeting automation to make an impact today.
Unprecedented crises like COVID-19 pose challenges for Insurers at every level, from operations and technology directly to all of its lines of business. Claims in every category increase exponentially – personal loss and life insurance, business disruption, travel and event cancellation, supply chain disruption, income loss – and insurers are having to act quickly to handle both the volume/complexity of claims, their required documents, and adjudicate them against the intricacies of diverse policies and their coverage. With social distancing and contactless business operation as an added imperative, the insurance industry has to make quick smart decisions on where to use technology most effectively to respond to all of these challenges at once.
Digital Intelligence offers a practical quick-response approach to getting a handle on many of these challenges, starting with process discovery that shows both human and content touches, using cloud/virtualization capabilities to gather all necessary data and make recommendations, then target and monitor document automation technologies precisely at their most urgent needs. By helping insurers quickly prioritize their operational and business resources to the urgency of this situation, Digital Intelligence is an essential capability for navigating the industry’s biggest operational and core business challenges.