Lead Analyst, Financial Services
Steve is a Lead Analyst within Global Data's Financial Services Practice responsible for Fintech and Thematic content. His research covers all areas of digital transformation strategy from both a customer and technology perspective, with a particular focus on disruptive new business models. Prior to GD, Steve spent time at Forrester and within Strategy roles at Lloyds bank..
Financial institutions are looking for ways to reduce costs while maintaining their competitive advantage. Increasing competition, low interest rates and the corrosive effects of the global pandemic have culminated into a vicelike squeeze on already shrinking margins. To survive, banks must focus on taking a strategic approach to cost efficiency and effectiveness.
If your organisation is like most, and you’re looking to quickly operationalise this strategic approach, Digital Intelligence can help.
Watch this webinar to find out how financial institutions can reduce friction and simplify processes to serve customers in an easy and intuitive way with digital intelligence:
- Discover the importance of personalised customer experiences in a virtual environment;
- Explore how digital workers can free up knowledge workers for value-add activities;
- Understand the power of mobile to amplify brand presence, deepen customer relationships, and increase revenue.