What has been the most transformative effect of 2020’s COVID-19 pandemic? For many, it was something of a wake-up call. While digital transformation is underway, for many progress is not fast enough. And for an industry predicated on risk assessment, many have discovered that preparedness for the many challenges that the world is yet to face is still “woefully inadequate.”
This paper, published by Reuters Events in partnership with ABBYY, shares insights revealed by executives over the course of three key insurance industry summits—the Future of Insurance USA, Europe, and Canada. These executives reveal the changes their organizations have had to make to respond to the challenges of the pandemic, as well as the plans they have in place for an insurance sector that is fit for the future.