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Real Estate / Forms Processing

ABBYY® Data Capture solution delivers business boost

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Customer Overview

Name Smoke Alarms Australia
Headquarters Sydney, Australia
Industry Real Estate
Web
CHALLENGE

Make the data entry more efficient and accurate, and free up data entry staff to do other, more productive work

SOLUTION

ABBYY FlexiCapture

RESULTS

The average monthly processing time reduced by 70-80%.

Australia’s leading and longest running residential smoke alarm specialist, Smoke Alarms Australia, has undertaken a major project to implement automated data capture and workflow.

SEE HOW ABBYY CAN HELP

5,000 documents

arrive from clients every month

Every 20 sec

the mailbox automatically scanned for new work orders

70-80% reduction

in monthly processing time

Challenge

The Australian owned and operated company was formed in 2005, as a specialist in fire protection for residential properties. It is affiliated with more than 2,000 real estate agents across the country, inspecting, installing and maintaining smoke alarms for properties under management.

Smoke AlarmsAustralia required a system to automate the data entry process with more efficiency and accuracy, as well as reduce human error and free up data entiy staff to do other, more productive work. Data Device was chosen as the specialist to provide two automated solutions, one for work order processing and the other for remittance advice processing.

Solution

ABBYY FlexiCapture® technology now replaces manual data entry as it receives, analyzes and captures information from documents and outputs the data direct into the firm’s custom developed business system.

“Prior to ABBYY, delays often occurred resulting in strained relations with our real estate agents. Now work orders are received electronically and FlexiCapture automatically stores it in our system saving us time and cost without annoying our agents.”
Namal Karunaratne, Smoke Alarms Australia’s CFO

In addition, Smoke Alarms Australia has been able to vastly speed up the experience private householders receive. As a request gets raised through the website an email notification with a pdf work order is now automatically sent to a dedicated mailbox. Every 20 seconds FlexiCapture scans the mailbox for new work orders and uploads the detail to the business system.

Results

Namal commented that, “We now have only a small number of the work orders delivered by FlexiCapture's verification station that require manual intervention.”

Dhruv Shah, business analyst at Data Device, said, “Smoke Alarms Australia has been able to reassign two team members from manual data entry to work on other more important business tasks.”

Namal further said, “I would say that this technology has reduced the time to process volumes of 3,000 orders and 2,000 remittances a month by 70-80%, which is a very substantial productivity improvement.”

Data Device is now looking for new ways technology from ABBYY can support Smoke Alarms Australia in their desire to continue to improve their processes and deliver better service to all their customers.

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