IAPP: supplier communication study

The results of the survey indicated that there is an opportunity for companies to leverage automation technology to drive efficiencies and effectiveness within the supplier communication and accounts payable processes. In fact, the two functions should be viewed as a group or under one umbrella, because improvements to the accounts payable processes will have a positive outcome in relation to supplier communication.

The key takeaway is that companies dealing with higher volumes of invoices per annum are the ones feeling the greater pain and are therefore paying particular attention to the problem of exception handling.

Professionals associated with supplier communication are encouraged to study the results of this survey, with a goal to standardize and optimize their current practices using innovative and technological solutions. The streamlining of their practices will allow for an increase in efficiency and effectiveness, and result in a stronger governance process and improved relationships within the supplier communication network.

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