The Email-to-Incident Automation solution integrates ABBYY Vantage with ServiceNow to streamline the processing of invoices.

When an email with an invoice attachment is received, ServiceNow automatically creates a task and securely sends the document to ABBYY Vantage for intelligent data extraction.

Key details such as invoice number, date, and amount are accurately captured and validated. If manual review is required, the task is updated with a review link, allowing an operator to verify the data. Once the review is completed, the solution automatically retrieves the finalized data from ABBYY Vantage and updates the corresponding records in ServiceNow.

This end-to-end automation reduces manual effort, accelerates invoice processing, improves data accuracy, and provides better visibility into workloads and task management.

1. Automates the handling of invoice sent via email from start to finish, making the process smoother and reducing manual work and repetitive data entry.
2. Speeds up invoice processing and approval cycles.
3. Improves accuracy through intelligent data extraction with ABBYY Vantage.
4. Provides full visibility into task progress and overall process status.
5. Optimizes team workloads and resource allocation.
6. Scales effortlessly to handle growing document volumes.