Unlock comprehensive process discovery
Visualize the full journey of your processes and assess how tasks flow through each stage, identifying bottlenecks, delays, and areas for enhancements.
Process intelligence
Modernize your operations and optimize performance with process intelligence
ABBYY Process Intelligence provides data-driven insights to improve workflows and deliver smarter automation.
Let AI put your process data to work to optimize end-to-end workflows
Today’s information systems generate vast amounts of data from both digital and physical sources. With the right technologies, this data can be ingested, merged, and analyzed to find patterns, fix inefficiencies, and support ongoing improvements. To achieve operational excellence and deliver a competitive customer experience, comprehensive process understanding is your key to success.
Process intelligence is a holistic, data-driven approach that empowers businesses to understand and transform how work gets done. By integrating key steps—discovery, analysis, monitoring, prediction, and simulation—process intelligence allows organizations to make informed, strategic decisions about workflow optimization and intelligent automation. This approach not only provides a clear view of current operations but also allows businesses to redesign activities, evaluate potential changes, predict their future impact before implementation, and monitor operations for compliance.
Business process optimization, powered by your operational data
Gain customer journey visibility
Increase customer satisfaction with data-driven insights to optimize customer-facing activities.
Enhance risk management
Ensure process conformance and receive alerts when rules are broken to address discrepancies and ensure compliance.
Enable continuous improvement
Automatically monitor performance in near-real time with ongoing discovery to support remediation and continuous service enhancement.
Reduce time and manual effort
Eliminate tedious manual process evaluation, delivering faster time to value on process optimization and automation initiatives.
Drive cost reduction
Lower the cost of process evaluation and make it easy to spot high-value opportunities to maximize efficiency.
Forecast outcomes intelligently
Use historical data for predictive analysis to enable proactive decision-making. Uncover and resolve potential issues before they escalate.
Explore process simulation
Simulate changes to processes or resources to understand their potential impact. Make informed decisions that fuel operational efficiency.
Analyze processes
Use pre-built process analysis tools to analyze your processes in their “as-is” state and understand why and how they perform as they do.
Report
Gartner® Innovation Insight: Unlock Finance Transformation With Process Mining
We’re proud to announce that ABBYY has been recognized as a Representative Provider in the latest Gartner® Innovation Insight.
White paper
5 Must-Haves for a Process Intelligence Solution Today
This buyer’s guide details the must-have tools and features you should look for in a process intelligence solution before making an investment.
Data Sheet
Q&A on Process Intelligence and the Automation Fabric with Forrester Research
Explore how businesses can tap into process optimization tools to strengthen their automation systems.
White paper
5 Must-Haves for a Process Intelligence Solution Today
This buyer’s guide details the must-have tools and features you should look for in a process intelligence solution before making an investment.
Data Sheet
Q&A on Process Intelligence and the Automation Fabric with Forrester Research
Explore how businesses can tap into process optimization tools to strengthen their automation systems.
White paper
5 Must-Haves for a Process Intelligence Solution Today
This buyer’s guide details the must-have tools and features you should look for in a process intelligence solution before making an investment.
Data Sheet
Q&A on Process Intelligence and the Automation Fabric with Forrester Research
Explore how businesses can tap into process optimization tools to strengthen their automation systems.
How does process intelligence work?
Process intelligence analyzes data from processes across your business to create a real-time, comprehensive model of your operations. This helps you spot inefficiencies, pinpoint the best automation opportunities, monitor processes, predict outcomes, and simulate changes—all to improve compliance and support continuous improvement.
Create a digital twin of your business processes
Process intelligence starts with process mining. The technology extracts and reads the time stamps from specific events in your processes to create a digital twin—a visual model of how your operations actually flow. This model lets you instantly see any deviations from the ideal process so you can pinpoint the root cause of a problem that may be costing your business money.
Uncover insights that drive business excellence
With the visibility into your operations that process intelligence provides, you can understand exactly how your business runs and answer key questions to enhance your organization. How can automation elevate the customer experience? Which employees perform most efficiently and consistently? Where are the bottlenecks, and how do they affect compliance and service delivery? This level of transparency provides actionable insight for optimizing processes and making informed decisions to improve results.
Connect multiple workflows and systems
Process intelligence helps you improve every process end-to-end, no matter how ad-hoc or complex. Connect and extract data from practically any system used in the operation of your business, from older legacy systems to packaged applications like enterprise resource planning (ERP), customer relationship management (CRM), and human capital management (HCM) software. Process intelligence can also work with external trading partner systems and various data storage systems, including databases, data marts, and enterprise data warehouses (EDWs).
Process intelligence—use cases
Boost efficiency with ready-to-use AI extraction models
Postman - ABBYY Timeline API Collection
This Postman Collection has all the ABBYY Timeline APIs consolidated in one single collection, providing developers with a centralized resource that streamlines the management and utilization of APIs for development and integration purposes.
Expense Management
Unlock seamless expense management with ABBYY Vantage.
Customer Feedback Analysis
The Customer Feedback Analysis use case extracts key info from feedback forms using Document Skill and applies an LLM for sentiment and trend analysis.
ABBYY Timeline Connector
The ABBYY Timeline Connector for Vantage sends extracted data to Timeline for process mining, visualization, and analysis, helping identify inefficiencies, optimize workflows, and enable smarter decisions.
Optimize AI-driven process automation with process intelligence insights
Process intelligence is helping organizations to optimize intelligent document processing (IDP) programs, further increasing the efficiency of document-driven processes and enabling economies of scale. ABBYY’s delivers a powerful combination of market-leading platforms for both process intelligence and intelligent document processing.
Any document type, any format, any source
ABBYY’s AI-powered technology ensures rapid, accurate processing of all documents—regardless of source or format. From structured forms like invoices to complex, unstructured documents like employee contracts written in multiple languages, ABBYY IDP has you covered.
Customized document models out of the box
Businesses can get started immediately using pre-trained document processing skills tailored to their business functions today, no coding necessary. Or, build your own document skills quickly and easily to accommodate special situations.
No technical skills necessary
Designed for business users, ABBYY’s IDP platform lets you create, train, and publish document skills from start to finish, even without coding knowledge.
Continuous learning for continuous improvement
As your team members review and adjust the outputs of document processing output, the skills continuously evolve and improve, becoming more intelligent with each interaction.
Article
Customer Point of View: Process Mining Reveals $6 Million in Savings
Learn how a leading financial institution streamlined operations, identified costly inefficiencies, and saved millions.
White paper
Combining Process & Task Mining for Greater Insight
Find out which technology to invest in and how understanding processes aids data-driven decision-making.
Article
How Process Mining Improves Business Processes and Prevents Cyber Threats
Process mining can serve as an effective tool for detecting and preventing ransomware and other forms of cyberattacks.
Article
Customer Point of View: Process Mining Reveals $6 Million in Savings
Learn how a leading financial institution streamlined operations, identified costly inefficiencies, and saved millions.
White paper
Combining Process & Task Mining for Greater Insight
Find out which technology to invest in and how understanding processes aids data-driven decision-making.
Article
How Process Mining Improves Business Processes and Prevents Cyber Threats
Process mining can serve as an effective tool for detecting and preventing ransomware and other forms of cyberattacks.
Article
Customer Point of View: Process Mining Reveals $6 Million in Savings
Learn how a leading financial institution streamlined operations, identified costly inefficiencies, and saved millions.
White paper
Combining Process & Task Mining for Greater Insight
Find out which technology to invest in and how understanding processes aids data-driven decision-making.
Article
How Process Mining Improves Business Processes and Prevents Cyber Threats
Process mining can serve as an effective tool for detecting and preventing ransomware and other forms of cyberattacks.
Request a demo today!
Schedule a demo and see how ABBYY intelligent automation can transform the way you work—forever.
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