Process Intelligence

Gain process insights and own your processes.

Today’s information systems generate an unprecedented amount of data from both digital and physical sources. When properly ingested, merged, and analyzed, this wealth of data can be used to discover patterns and insights that illuminate paths to better customer experiences and new operational efficiencies. Using a Process Intelligence platform, you can easily discover, understand, and manage business process execution more effectively.

Going Beyond Business Intelligence & Process Mining

eBook

Explore the advantages of Process Intelligence compared to traditional process mining methods for sustainable, enterprise wide process excellence.

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How does Process Intelligence work?

It analyzes multiple processes within your business and delivers a digital process model of your operations.

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A “digital twin” of your business processes

Using advanced algorithms, Process Intelligence extracts and reads the time stamps used to record specific events along your processes. The software then visually models these time stamps in such a way that you can instantly identify deviations from the ideal process flow—to find the root cause of a problem that may be costing your business money.

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Centralize multiple processes and systems

Process Intelligence can help you improve every process , from end-to-end, no matter how ad-hoc or complex. Connect and extract data from practically any system used in the running of your company–legacy systems, packaged applications (ERP, CRM, HCM, etc.), trading partners, databases/EDW/marts.

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Process insights

With this visibility into your processes, you can understand exactly how your processes execute. How can automation improve the customer experience? Which employees are the most efficient and consistent? Where are your bottlenecks and how do they affect compliance and service delivery? You gain full transparency and actionable insight for optimizing processes, making decisions, and improving results.

Usage scenarios

Elevate Process Intelligence across industries.

03A PI Cases RPA

Robotic process automation (RPA)

Reinforce best practices to ensure continuous improvement from your RPA system. Drive robotic process automation enablement and governance with advanced process mining, analysis, and monitoring and alerting.

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03B PI Cases Banking

Banking and financial services

As big data grows, financial service providers need smarter analytics to stay competitive. Drive digital transformation and support risk and regulatory compliance priorities. Leverage process data to increase growth and profitability and improve efficiencies.

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03C PI Cases Healthcare

Healthcare – patient journey

Improve the patient experience and clinical effectiveness, maintain quality standards, and increase efficiency. Intelligent process analytics helps you understand what’s working, what’s not, and why. Identify opportunities to improve service delivery, processes, and more.

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03D PI Cases Insurance

Insurance

Optimize multiple connected steps in the claims cycle, secure customer loyalty, and ensure positive business outcomes. With insurance process analytics, deliver business value for internal staff, contract adjusters, third-party support organizations, and other partners.

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03E PI Cases Servicenow

Process Intelligence for ServiceNow®

Ensure continuous improvement from your IT Help Desk. Automatically discover and visualize logged ServiceNow® incidents or task processes. Help service desk managers quickly identify ticketing process bottlenecks, uncover and avoid SLA violations, or find the causes of unnecessary, avoidable tickets.

03F PI Cases Supply Chain

Procurement and supply chain management

Optimize supply chain efficiency and improve the purchasing and sourcing process. Discover, analyze, and monitor how your procurement process really works. Uncover delays that cost time and money and discover the most efficient processes paths for positive business outcomes.

Features and benefits for your processes

Easily discover, understand, and manage business process execution more effectively.

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End-to-end process visualization

Visualize the flow of your work through the process stages and see the delays, bottlenecks, outliers, and even items moving backward.

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Customer journey visibility

Gain insight to your “as-is” customer processes. Understand challenges and discover special cases. Use this insight to make improvements that will increase customer satisfaction.

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Reduced time and manual effort

Eliminate manual process evaluation, delivering faster time to value on your process improvement initiatives.

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Compliance risk management

Receive alerts when rules set in place are broken, and follow up immediately to ensure that it won’t happen again.

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Continuous improvement

Process improvement never stops. Automatically monitor process performance in near real time to assist in triggering remediation processes or RPA technologies.

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Cost reduction

Drive down the cost of process evaluation and make it easy to identify high-value improvement opportunities.

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