Process Intelligence
Gain process insights and own your processes.
Today’s information systems generate an unprecedented amount of data from both digital and physical sources. When properly ingested, merged, and analyzed, this wealth of data can be used to discover patterns and insights that illuminate paths to better customer experiences and new operational efficiencies. Using a Process Intelligence platform, you can easily discover, understand, and manage business process execution more effectively.
NelsonHall Names ABBYY a Leader in 2021 Process Discovery & Mining NEAT Assessment
For the second year in a row, NelsonHall has named ABBYY a Leader in the NEAT assessment due to its process and task mining capabilities and the technology’s ability to help organizations understand their business processes and plan change initiatives.
How does Process Intelligence work?
It analyzes multiple processes within your business and delivers a digital process model of your operations.
A “digital twin” of your business processes
Using advanced algorithms, Process Intelligence extracts and reads the time stamps used to record specific events along your processes. The software then visually models these time stamps in such a way that you can instantly identify deviations from the ideal process flow—to find the root cause of a problem that may be costing your business money.
Centralize multiple processes and systems
Process Intelligence can help you improve every process , from end-to-end, no matter how ad-hoc or complex. Connect and extract data from practically any system used in the running of your company–legacy systems, packaged applications (ERP, CRM, HCM, etc.), trading partners, databases/EDW/marts.
Process insights
With this visibility into your processes, you can understand exactly how your processes execute. How can automation improve the customer experience? Which employees are the most efficient and consistent? Where are your bottlenecks and how do they affect compliance and service delivery? You gain full transparency and actionable insight for optimizing processes, making decisions, and improving results.
IDC TechBrief: Process Mining Software
Process mining is the first step towards Process Intelligence and improvement. Download this report to learn more about the future of process mining. Plus, how your business can best leverage the technology.
Usage scenarios
Elevate Process Intelligence across industries.
Robotic process automation (RPA)
Reinforce best practices to ensure continuous improvement from your RPA system. Drive robotic process automation enablement and governance with advanced process mining, analysis, and monitoring and alerting.
Banking and financial services
As big data grows, financial service providers need smarter analytics to stay competitive. Drive digital transformation and support risk and regulatory compliance priorities. Leverage process data to increase growth and profitability and improve efficiencies.
Healthcare – patient journey
Improve the patient experience and clinical effectiveness, maintain quality standards, and increase efficiency. Intelligent process analytics helps you understand what’s working, what’s not, and why. Identify opportunities to improve service delivery, processes, and more.
Insurance
Optimize multiple connected steps in the claims cycle, secure customer loyalty, and ensure positive business outcomes. With insurance process analytics, deliver business value for internal staff, contract adjusters, third-party support organizations, and other partners.
Process Intelligence for ServiceNow®
Ensure continuous improvement from your IT Help Desk. Automatically discover and visualize logged ServiceNow® incidents or task processes. Help service desk managers quickly identify ticketing process bottlenecks, uncover and avoid SLA violations, or find the causes of unnecessary, avoidable tickets.
Procurement and supply chain management
Optimize supply chain efficiency and improve the purchasing and sourcing process. Discover, analyze, and monitor how your procurement process really works. Uncover delays that cost time and money and discover the most efficient processes paths for positive business outcomes.
Data Driven Automation Decisions with Process and Task Mining
Join ABBYY customer RSM to learn how task mining shines visibility on previously dark events on users’ desktops, and how monitoring and alerts will ensure your SLAs and goals are met.
Features and benefits for your processes
Easily discover, understand, and manage business process execution more effectively.
End-to-end process visualization
Visualize the flow of your work through the process stages and see the delays, bottlenecks, outliers, and even items moving backward.
Customer journey visibility
Gain insight to your “as-is” customer processes. Understand challenges and discover special cases. Use this insight to make improvements that will increase customer satisfaction.
Reduced time and manual effort
Eliminate manual process evaluation, delivering faster time to value on your process improvement initiatives.
Compliance risk management
Receive alerts when rules set in place are broken, and follow up immediately to ensure that it won’t happen again.
Continuous improvement
Process improvement never stops. Automatically monitor process performance in near real time to assist in triggering remediation processes or RPA technologies.
Cost reduction
Drive down the cost of process evaluation and make it easy to identify high-value improvement opportunities.
Related assets
Reducing Blind Spots: Scale Your Organization’s RPA Program Faster With Process Intelligence
In this new white paper from RPA Today and ABBYY, we cover how you can get the full picture of your automation journey. Plus, hear a real-life use case for evaluating Process Intelligence technology.
Going Beyond Business Intelligence & Process Mining
Explore the advantages of Process Intelligence compared to traditional process mining methods for sustainable, enterprise wide process excellence.
Can You Dig It? Find Meaning Through Process Mining
Hear from analyst firm NelsonHall to dig into the state of process mining – where it’s been and where it’s going – and get tips for wherever you are in your automation journey.
Gain a new perspective on your processes
Watch this session that took place at BTOES Customer Experience Excellence Live to see how Process Intelligence can greatly improve the customer journey.
The Global State of Operational Excellence
With nearly 1000 respondents, 37 insightful questions and detailed analysis & insights from 40 industry thought leaders, this report is one of the most comprehensive studies of critical challenges and future trends within Operational Excellence.
Performance Benchmarking with Process Mining
Performance benchmarking is tricky. Process Intelligence makes it easier. Check out this webinar from American Society for Quality (ASQ) and ABBYY to learn more.
Process Intelligence SAP Connector
How to gain full transparency of each activity, identify opportunities for process improvement, monitor in real time, and predict future outcomes to facilitate decision-making with ABBYY® Timeline SAP Connector.
A Practical Guide to Process Intelligence
Discover Process Intelligence through the eyes of ABBYY customers who have successfully solved a range of different business problems, including a guest speaker from TriNet.
State of Process Mining and Robotic Process Automation 2020
This report investigates the priorities, challenges, and benefits associated with process mining and how organizations are deploying robotic process automation (RPA).
The Rise of the Process Digital Twin
Process Intelligence provides process insight through use of the interactive "digital twin" of your process. Learn how to build your own process digital twin.
Different Approaches to Process Analytics - Timeline Analysis™ vs Schema
Learn why exceptional analytics demand more than a pretty dashboard. Compare the traditional process mining approach to Timeline Analysis—a patent-pending method to achieving advanced Process Intelligence.
Accelerating RPA with a Comprehensive Process Intelligence Platform
Process Intelligence technology is critical to every step in RPA: design, implementation, deployment, and operations. Learn about the use cases and benefits.
Related products
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