Process Intelligence
Gain process insights and own your processes.
Today’s information systems generate an unprecedented amount of data from both digital and physical sources. When properly ingested, merged, and analyzed, this wealth of data can be used to discover patterns and insights that illuminate paths to better customer experiences and new operational efficiencies. Using a Process Intelligence (PI) platform, you can easily discover, understand, and manage business process execution more effectively.
How does Process Intelligence work?
Build a virtual model of your processes.
A “Digital Twin” of your business processes
Process Intelligence technology can analyze multiple processes within your business and deliver a digital process model (a “digital twin”) of your business operations and processes.
Using advanced algorithms, Process Intelligence extracts and reads the time stamps used to record specific events along your processes. The software then visually models these time stamps in such a way that you can instantly identify deviations from the ideal process flow – to find the root cause of a problem that may be costing your business money.
Centralize multiple processes, systems
Process Intelligence can help you improve every process – from end-to-end – no matter how ad-hoc or complex. Connect and extract data from practically any system used in the running of your company – Legacy Systems, Packaged Applications (ERP, CRM, HCM, etc), Trading Partners, Databases/EDW/Marts.
Process insights
With this visibility into your processes, you can understand exactly how your processes execute. How can automation improve the customer experience? Which employees are the most efficient and consistent? Where are your bottlenecks and how do they affect compliance and service delivery? You gain full transparency and actionable insight for optimizing processes, making decisions, and improving results.
Benefits
End-to-end process visualization
Visualize the flow of your work through the process stages and see the delays, bottlenecks, outliers, and even items moving backward.
Customer journey visibility
Gain insight to your “as-is” customer processes. Understand challenges and discover special cases. Use this insight to make improvements that will increase customer satisfaction.
Reduced time and manual effort
Eliminate manual process evaluation, delivering faster time to value on your process improvement initiatives.
Compliance risk management
Receive alerts when rules set in place are broken, and follow up immediately to ensure that it won’t happen again.
Continuous improvement
Process improvement never stops. Automatically monitors process performance in near real time, to assist in triggering remediation processes, or RPA technologies.
Cost reduction
Drive down the cost of process evaluation and make it easy to identify high value improvement opportunities.
Elevate Process IQ across industries
Robotic Process Automation (RPA)
Reinforce best practices to ensure continuous improvement from your RPA system. Drive robotic process automation (RPA) enablement and governance with advanced process mining, analysis, and monitoring and alerting.
Banking and financial services
As Big Data grows, financial service providers need smarter analytics to stay competitive. Drive digital transformation, and support risk and regulatory compliance priorities. Leverage process data to increase growth and profitability, and improve efficiencies.
Healthcare – patient journey
Improve the patient experience and clinical effectiveness, maintain quality standards, and increase efficiency. Intelligent process analytics helps you understand what’s working, what’s not, and why. Identify opportunities to improve service delivery, processes, and more.
Insurance
Optimize multiple connected steps in the claims cycle, secure customer loyalty and ensure positive business outcomes. With insurance process analytics, deliver business value for internal staff, contract adjusters, third-party support organizations and other partners.
Process Intelligence for ServiceNow®
Ensure continuous improvement from your IT Help Desk. Automatically discover and visualize logged ServiceNow® incidents or task processes. Help service desk managers quickly identify ticketing process bottlenecks, uncover and avoid SLA violations, or find the causes of unnecessary, avoidable tickets.
Procurement and supply chain management
Optimize supply chain efficiency and improve the purchasing and sourcing process. Discover, analyze, and monitor how your procurement process really works. Uncover delays that cost time and money, and discover the most efficient processes paths for positive business outcomes.
Related products
Learn more about ABBYY products that deliver Process Intelligence.
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