Identify process bottlenecks, automate document handling, make your customers smile.
Digital transformation has changed the playing field in insurance, revolutionizing customer relationships with new technology experiences. Yet, insurers struggle with identifying the best opportunities for automation to compete for customer experience.
While the insurance industry, by and large, is document-driven, few insurers have fully automated their handling of the essential documents used in onboarding, policy underwriting, claims, adjudication, and compliance – putting their ability to deliver competitive customer experience at risk. Robotic Process Automation (RPA) and other automation technologies have gained visibility in the insurance sector, but they are struggling to deliver on their promise. Understanding document-driven processes is the first step to making automation work for them.
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Watch the panel discussion with industry experts and discover how to successfully transform insurance operations for the digital customer.
Insurance process transformation: see how we address your organizational needs.
See your processes as living in real time and discover where bottlenecks occur, where repetition happens, where data is missing, and where automation is working or not. See the flow of documents and their data through your processes, identifying exactly where automation can make the biggest impact.
Automatically capture and process documents coming into any insurance process, such as customer onboarding, underwriting, policy analysis, reinsurance, claims, subrogation, legal disputes, and regulatory compliance.
Paper-based and electronic documents can be quickly and accurately converted to editable formats and clean data for downstream processes.
ABBYY provides a powerful enterprise platform for centralized and distributed conversion of high volumes of paper or image-original documents into searchable archives and repositories.
Simply add specific skills to your digital workforce to automate document processing as needed to make RPA and BPM applications smarter, faster, and more effective.
ABBYY’s scalable solution automates and accelerates the processing of high volumes of forms, invoices, and other documents , classifying them, extracting valuable indexes, and exporting them as searchable files into business applications or archives.
Content is the fuel of insurance processes.
Seamlessly process documents exactly as your customers provide them to your organization through apps, portals, email, or messages. Content-enable your systems of record/engagement (Pega, Appian) with connectors based on best practices in the insurance industry.
Use real-time process monitoring to measure the success of automation and ensure you’re meeting, or exceeding, agreed-upon response times for customer service. Meet regulatory requirements and reduce processing costs and time.
It’s the content contained within documents that is generally required to initiate a business process. The quicker, more accurately, and consistently that content arrives in the right place to start the right process, the better you are able to respond to your customers quickly, onboard new ones, and redefine your overall customer experience.
With RPA and BPM introducing new possibilities for automating repetitive, error-prone processes, the ability to transform documents into targeted, easy-to-consume data, has never been more relevant than now. ABBYY Process Intelligence helps you gain a true understanding of what’s going on inside your processes to identify opportunities for real efficiency gains.
This paper, published by Reuters Events in partnership with ABBYY, shares insights from global leaders about post-COVID insurance industry change.
This TIN report sponsored by ABBYY summarizes the outcomes of the survey and the issues raised during the keynote session at Virtual Digital Claims as well as some of the following sessions.
This checklist outlines seven steps for insurers to consider as you build out strategies for process that delivers next-level customer experiences and elevates digital transformation efforts.
Download this Novarica Executive Brief to see the landscape of solutions as they exist today, enabling you to better understand the differentiators of each, and how using a platform approach that applies AI – and insurance industry intelligence – can drive process improvement across your entire organization.
By targeting automation to remove friction from the customer experience, insurers can overcome today's challenges. View this infographic to learn more.
Find out how ABBYY Digital Intelligence solutions for Insurance can address your needs.
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