Insurance Automation Solution

Strategically automate and digitize policy and claims processes with intelligent automation.

Understand and transform your processes with the power of AI

Intelligent Automation enables you to make data-driven decisions to strategically automate and digitize complex processes across multiple business functions, platforms, and tools.

The insurance industry is document-driven, but few insurers have fully automated their handling of the essential documents used in quoting, underwriting, onboarding, claims adjudication, and compliance. This slows quoting, underwriting, and claims processes, and ultimately negatively impacts customer experience. Intelligent automation for insurance pairs AI with RPA to investigate delays and interruptions in your processes––enabling you to make data-driven decisions to strategically automate and digitize complex processes across multiple business functions, platforms, and tools.

World's leading companies trust ABBYY

French lick resort

ABBYY Vantage for Insurance


See how our low-code / no-code Intelligent Document Processing (IDP) solution can help your organization better manage all the documents that are part of your policy and claims

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Insurance processing challenges ABBYY can solve:

  • You want to target automation where it makes a difference.
  • Your processes are not efficient, and you’re not sure why.
  • You have invested heavily in Robotic Process Automation (RPA), but it is not delivering the results it promised.
  • You want to deliver consistently on customer and operational SLAs.
  • You want confidence in meeting document-related regulatory requirements.
  • Your old, manual document processes are contributing to customer dissatisfaction and attrition – especially with new, younger markets.
Factoids 023 77X77

Start automating your insurance processes today.

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Usage scenarios

Insurance automation in action: see how we address your organizational needs.

process intelligence for insurance

Process Intelligence

See your processes as living in real time and discover where bottlenecks occur, where repetition happens, where data is missing, and where automation is working or not. See the flow of documents and their data through your processes, identifying exactly where automation can make the biggest impact.

03B Insurance Cases Document

Document capture

Automatically capture and process documents coming into any insurance process, such as customer onboarding, underwriting, policy analysis, reinsurance, claims, subrogation, legal disputes, and regulatory compliance.

03C Insurance Cases Conversion

Document conversion

Paper-based and electronic documents can be quickly and accurately converted to editable formats and clean data for downstream processes.

03D Insurance Cases Aechives

High-volume, searchable archive

ABBYY provides a powerful enterprise platform for centralized and distributed conversion of high volumes of paper or image-original documents into searchable archives and repositories.

03E Insurance Cases Rpa

Improve RPA

Simply add specific skills to your digital workforce to automate document processing as needed to make RPA and BPM applications smarter, faster, and more effective.

03F Insurance Cases Documents

High-volume document processing

ABBYY’s scalable solution automates and accelerates the processing of high volumes of forms, invoices, and other documents , classifying them, extracting valuable indexes, and exporting them as searchable files into business applications or archives.

Looking to automate document processes in Insurance?

We have a skill for that.

Visit ABBYY Marketplace

Benefits of insurance automation

Content is the fuel of insurance processes.

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Fuel your systems with process-ready data from documents

Seamlessly process documents exactly as your customers provide them to your organization through apps, portals, email, or messages. Content-enable your systems of record/engagement (Pega, Appian) with connectors based on best practices in the insurance industry.

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Review process performance in real time to exceed SLAs

Use real-time process monitoring to measure the success of automation and ensure you’re meeting, or exceeding, agreed-upon response times for customer service. Meet regulatory requirements and reduce processing costs and time.

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Get content into processes sooner

It’s the content contained within documents that is generally required to initiate a business process. The quicker, more accurately, and consistently that content arrives in the right place to start the right process, the better you are able to respond to your customers quickly, onboard new ones, and redefine your overall customer experience.

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Identify your greatest opportunities for improvement

With RPA and BPM introducing new possibilities for automating repetitive, error-prone processes, the ability to transform documents into targeted, easy-to-consume data, has never been more relevant than now. ABBYY Process Intelligence helps you gain a true understanding of what’s going on inside your processes to identify opportunities for real efficiency gains.

What our customers say

Accuracy was the main factor in the decision to use ABBYY. In addition, the excellent personal support and high level of commitment from ABBYY employees convinced us: they understood our needs and requirements very well and reacted quickly.

DIRK BORSETZKY, CIO at Ecclesia Group

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