Identify process bottlenecks, automate document handling, make your customers smile.
Digital transformation has changed the playing field in insurance, revolutionizing customer relationships with new technology experiences. Yet, insurers struggle with identifying the best opportunities for automation to compete for customer experience.
While the insurance industry, by and large, is document-driven, few insurers have fully automated their handling of the essential documents used in onboarding, policy underwriting, claims, adjudication, and compliance – putting their ability to deliver competitive customer experience at risk. RPA and other automation technologies have gained visibility in the insurance sector, but they are struggling to deliver on their promise. Understanding document-driven processes is the first step to making automation work for them.
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It’s the data that’s contained within documents, particularly unstructured ones like emails, contracts, policies, and correspondence, as well as structured documents, that is generally required to initiate a business process. And the quicker, more accurately, and consistently that content arrives in the right place to start the right process, the more able you are to respond to your customers quickly, onboard new ones, and redefine your overall customer experience.
Intelligent Document Processing is a modern approach to automating document-driven processes. With RPA and BPM introducing new possibilities for automating repetitive, error-prone processes, the ability to transform documents into targeted, easy-to-consume data, has never been more relevant than now. But improvement begins with gaining a true understanding of what’s going on inside your processes.
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