Intelligent Automation for Insurers

Strategically automate and digitize policy and claims processes.

Digital Intelligence enables you to make data-driven decisions to strategically automate and digitize complex processes across multiple business functions, platforms, and tools.

Understand your processes first

The insurance industry is document-driven, but few insurers have fully automated their handling of the essential documents used in quoting, underwriting, onboarding, claims adjudication, and compliance. This slows quoting, underwriting, and claims processes, and ultimately negatively impacts customer experience. Understanding the flow of information in your processes—and where delays and interruptions are—is the first step in intelligent automation in insurance.

Accelerating Digital Agility in Insurance


Get your free copy of our eBook to learn how insurance organizations attract modern customers by unlocking exceptional customer experiences with automation.

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Insurance processing challenges ABBYY can solve:

  • You want to target automation where it makes a difference.
  • Your processes are not efficient, and you’re not sure why.
  • You struggle to compete with your competitors who are using new information capture technologies to change customer experience.
  • You have invested heavily in RPA, but it is not delivering the results it promised.
  • You want to deliver consistently on customer and operational SLAs.
  • You want confidence in meeting document-related regulatory requirements.
  • Your old, manual document processes are contributing to customer dissatisfaction and attrition – especially with new, younger markets.

Realising Better Underwriting Outcomes through Process Intelligence

Expert Talk

Learn how to use data to improve your underwriting processes with Process Intelligence and AI, and enhance customer experience. Watch the panel with Neil Ward-Dutton from IDC, Dermot McCauley from Lithe, and the ABBYY experts.

Watch now

Usage scenarios

Insurance process transformation: see how we address your organizational needs. 

process intelligence for insurance

Process Intelligence

See your processes as living in real time and discover where bottlenecks occur, where repetition happens, where data is missing, and where automation is working or not. See the flow of documents and their data through your processes, identifying exactly where automation can make the biggest impact.

03B Insurance Cases Document

Document capture

Automatically capture and process documents coming into any insurance process, such as customer onboarding, underwriting, policy analysis, reinsurance, claims, subrogation, legal disputes, and regulatory compliance.

03C Insurance Cases Conversion

Document conversion

Paper-based and electronic documents can be quickly and accurately converted to editable formats and clean data for downstream processes.

03D Insurance Cases Aechives

High-volume, searchable archive

ABBYY provides a powerful enterprise platform for centralized and distributed conversion of high volumes of paper or image-original documents into searchable archives and repositories.

03E Insurance Cases Rpa

Improve RPA

Simply add specific skills to your digital workforce to automate document processing as needed to make RPA and BPM applications smarter, faster, and more effective.

03F Insurance Cases Documents

High-volume document processing

ABBYY’s scalable solution automates and accelerates the processing of high volumes of forms, invoices, and other documents , classifying them, extracting valuable indexes, and exporting them as searchable files into business applications or archives.

Looking to automate document processes in Insurance?

We have a skill for that.

Visit ABBYY Marketplace

Key features and benefits for Insurance

Content is the fuel of insurance processes.

Benefits 201R 77X77

Fuel your systems with process-ready data from documents

Seamlessly process documents exactly as your customers provide them to your organization through apps, portals, email, or messages. Content-enable your systems of record/engagement (Pega, Appian) with connectors based on best practices in the insurance industry.

Benefits 149V 77X77

Review process performance in real time to exceed SLAs

Use real-time process monitoring to measure the success of automation and ensure you’re meeting, or exceeding, agreed-upon response times for customer service. Meet regulatory requirements and reduce processing costs and time.

Benefits 124R 77X77

Get content into processes sooner

It’s the content contained within documents that is generally required to initiate a business process. The quicker, more accurately, and consistently that content arrives in the right place to start the right process, the better you are able to respond to your customers quickly, onboard new ones, and redefine your overall customer experience.

Benefits 126V 77X77

Identify your greatest opportunities for improvement

With RPA and BPM introducing new possibilities for automating repetitive, error-prone processes, the ability to transform documents into targeted, easy-to-consume data, has never been more relevant than now. ABBYY Process Intelligence helps you gain a true understanding of what’s going on inside your processes to identify opportunities for real efficiency gains.

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Intelligent Text Ingestion

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Download this Novarica Executive Brief to see the landscape of solutions as they exist today, enabling you to better understand the differentiators of each, and how using a platform approach that applies AI – and insurance industry intelligence – can drive process improvement across your entire organization.

Download executive brief
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