Solutions for Service Providers (BPO)
Expedite and automate BPO operations with strategically implemented Intelligent Document Processing.
Efficiency gains come easy when you use the right technology to automate the right processes. ABBYY’s approach to helping BPOs improve data quality, expedite processing, and provide rapid response times to customers begins with understanding the way their processes are working. We identify process bottlenecks, pinpoint areas for improvement, and then implement intelligent document processing automation that enables BPOs to provide powerful end-to-end business solutions that increase efficiency and accuracy for clients.
How BPOs leverage ABBYY solutions
Process Intelligence
Intelligent Automation
Consumable AI Skills and Web Services
Process Intelligence
Discover where inefficiencies in your processes* are preventing you from providing maximum speed and accuracy:
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Process Discovery
Extract data from any combination of IT systems and recreate end-to-end processes to visualize process flow, bottlenecks, and path variations.
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Process Analysis
Over 25 best-practice process analysis tools with easy-to-use, point-and-click interfaces to help find the biggest opportunities for process improvement.
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Process Monitoring
Real-time monitoring, alerting, and remediation allows you to monitor process execution and alert staff when specific situations are detected.
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Process Prediction
AI-powered engine improves business processes with predictive and prescriptive analytics.
* Independent of your current technology stack
Production or project platform
- Standardize your processes across locations and clients.
- Industrialize your operations to maximize your operating margins.
- Reuse your best practices aided by advanced staging tools.
- Control your service levels real-time and benefit from actionable monitoring.
- Utilize best-of-breed automation technology to expand your competitive edge.
Intelligent automation
AI-supported automation tools to separate, classify, extract, and validate data from multi-channel documents:
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Affordable automation
Increase productivity by replacing manual tasks with automated workflows, from backfile conversion to case management tasks.
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Rapid onboarding
Benefit from high out-of-the-box automation rates and intelligent machine learning.
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Vertical AI
Utilize ABBYY’s industry-specific solutions to enter new markets.
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SLA control
Achieve compliance and implement risk management practices using real-time monitoring and follow-up.
Consumable AI skills and web services
Enrich your processes by adding the power of ABBYY OCR and capture.
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AI Skills
Let your host application call our Vantage skills to carry out conversion tasks; AI-aided, supports RPA strategies. -
Web services
Use our Cloud OCR, Cloud Platform, and Process Intelligence tool without the need for your own environment; use as your constant production environment, or call upon to extend your capture capabilities on a project basis. -
Micro services
Add-on options to further enhance your operational efficiency, e.g., by using crowd services to validate data for further processing by your own staff.
Optimization of standard business processes
ABBYY solutions are scalable and can be applied cost-effectively across a variety of business processes:
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Accounting
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Procurement
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Payroll reporting and printing
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HR administration and recruiting
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Customer service and support
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Customer experience management
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Document management
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Scanning and archiving tasks
Complex document processing
ABBYY’s Intelligent Document Processing technologies process complex structured and unstructured documents with industry-specific requirements:
- Industry-specific documents and processes such as claims, invoices, applications, electronic health records, shipping documents, etc.
- Document analysis for controlling information governance and business intelligence.
- Management of customer communications such as billing reminders, e-commerce notices, or loyalty program updates.
Smart solutions that help service providers optimize processes
Automate the right processes with the right technology
Automatically analyze all process instances and detect behaviors that may be beneficial or detrimental to operations. Identify the points in the process where automation and intelligent document processing can make the biggest impact.
Make your robotic process automation more productive
Make your digital robots smarter by adding specific skills to automated capture capabilities as needed inside of processes. Leverage OCR, machine learning, and artificial intelligence in your process offerings to make RPA and BPM applications smarter, faster, and more effective.
Eliminate manual processes
Capture large volumes of content from any input source. Capture, index, extract, and route process-ready information without the need for human intervention, eliminating manual activities and their associated time, cost, and errors.
Minimize process friction
Automatically extract data from different document types in a single stream with speed and accuracy to eliminate time-consuming and unnecessary document processing activities.
Meet Service Level Agreements (SLAs)
Reliable, automated, 24/7 intelligent document processing improves the accuracy of extracted data to help speed processing, enable fast response times, and meet SLAs.
Key features for BPOs
Visualize your processes in near real-time
Recreate end-to-end processes and animate process flow using a Schema Analysis to present potential bottlenecks or slowed processing points… independent of your technology mix.
Capture content from any location
Extract valuable, detailed information from documents entering your organization from anywhere in the world at any time – regardless of source and type.
Advanced recognition technologies
Enterprise-class, advanced recognition technologies can capture all types of text, including machine print and handwriting in more than 140 languages.
Platform integration
Seamlessly integrate into existing Robotic Process Automation and workflow platforms and process components to get better results from automation.
Affordable automation
Automated document separation, classification, and powerful forms processing automatically extracts information from even the most complicated documents.
Regulatory compliance
Our compliance framework allows you to trace and audit the acquisition of data to ensure that your processing meets local and global regulatory requirements.
Related products
Learn more about ABBYY products that power ABBYY solutions for service providers and BPOs.
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