Solutions for Service Providers (BPO)

Expedite and automate BPO operations with strategically implemented Intelligent Document Processing.

Efficiency gains come easy when you use the right technology to automate the right processes. ABBYY’s approach to helping BPOs improve data quality, expedite processing, and provide rapid response times to customers begins with understanding the way their processes are working. We identify process bottlenecks, pinpoint areas for improvement, and then implement Intelligent Document Processing (IDP) automation that enables BPOs to provide powerful end-to-end business solutions that increase efficiency and accuracy for clients.

ABBYY technology processes complex structured and unstructured documents with industry-specific requirements:

  • Claims, invoices, applications, electronic health records, shipping documents, etc. 
  • Document analysis for controlling information governance and business intelligence
  • Management of customer communications such as billing reminders, e-commerce notices, or loyalty program updates

Usage scenarios

How BPOs leverage ABBYY solutions.

Process Intelligence

Discover where inefficiencies in your processes* are preventing you from providing maximum speed and accuracy:

  • Process discovery: Extract data from any combination of IT systems and recreate end-to-end processes to visualize process flow, bottlenecks, and path variations.
  • Process analysis: Over 25 best-practice process analysis tools with easy-to-use, point-and-click interfaces to help find the biggest opportunities for process improvement.
  • Process monitoring: Real-time monitoring, alerting, and remediation allows you to monitor process execution and alert staff when specific situations are detected.
  • Process prediction: AI-powered engine improves business processes with predictive and prescriptive analytics.

* Independent of your current technology stack.

Intelligent automation

AI-supported automation tools to separate, classify, extract, and validate data from multi-channel documents:

  • Affordable automation: Increase productivity by replacing manual tasks with automated workflows, from backfile conversion to case management tasks.
  • Vertical AI: Utilize ABBYY’s industry-specific solutions to enter new markets.
  • Rapid onboarding: Benefit from high out-of-the-box automation rates and intelligent machine learning.
  • SLA control: Achieve compliance and implement risk management practices using real-time monitoring and follow-up.

Consumable AI skills and web services

Enrich your processes by adding the power of ABBYY OCR and capture:

  • AI Skills: Let your host application call our Vantage skills to carry out conversion tasks; AI-aided, supports RPA strategies.
  • Web services: Use our Cloud OCR, cloud platform, and Process Intelligence tool without the need for your own environment; use as your constant production environment, or call upon to extend your capture capabilities on a project basis.
  • Micro services: Add-on options to further enhance your operational efficiency, e.g., by using crowd services to validate data for further processing by your own staff.

Key features and benefits for BPOs

Smart solutions that help service providers optimize processes.

Benefits 187B 77X77

Eliminate manual processes

Capture large volumes of content from any input source. Capture, index, extract, and route process-ready information without the need for human intervention, eliminating manual activities and their associated time, cost, and errors.

Benefits 208V 77X77

Automate the right processes with the right technology

Automatically analyze all process instances and detect behaviors that may be beneficial or detrimental to operations. Identify the points in the process where automation and Intelligent Document Processing can make the biggest impact.

Benefits 209R 77X77

Make your robotic process automation more productive

Make your digital robots smarter by adding specific skills to automated capture capabilities as needed inside of processes. Leverage OCR, machine learning, and artificial intelligence in your process offerings to make RPA and BPM applications smarter, faster, and more effective.

Benefits 217B 77X77

Visualize your processes in near real-time

Recreate end-to-end processes and animate process flow to present potential bottlenecks or slowed processing points… independent of your technology mix.
 

Benefits 121V 77X77

Capture content from any location

Automatically extract valuable, detailed information from even the most complicated documents entering your organization from anywhere, at any time—regardless of source or type—to minimize process friction.

Benefits 119R 77X77

Advanced recognition technologies

Enterprise-class, advanced recognition technologies can capture all types of text, including machine print and handwriting in more than 140 languages.
 

Benefits 160B 77X77

Regulatory compliance

Our compliance framework allows you to trace and audit the acquisition of data to ensure that your processing meets local and global regulatory requirements.

Benefits 165V 77X77

Meet Service Level Agreements (SLAs)

Reliable, automated, 24/7 Intelligent Document Processing improves the accuracy of extracted data to help speed processing, enable fast response times, and meet SLAs.

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