Transforming your business processes starts with knowing them.
Is the health of your business processes getting the attention—and transparency—it deserves?
Do those words describe your processes?
While these are indeed the goals associated with process improvement initiatives, true digital transformation at the enterprise level is about redefining the customer experience to win new customers, retain existing ones, and provide more value overall. Are your processes running in a way that helps you achieve these goals? Or are they getting in the way?
Only when you gain access to the inner workings of how your processes are functioning, and are able to pinpoint the exact areas where unnecessary friction exists, can you use intelligent automation in a way that results in the biggest wins: Save time and money by gaining efficiencies. Comply with regulations more easily. Provide customer experiences that delight. This is the difference between simply digitizing your processes and digitally transforming them.
Intelligent Document Processing (IDP) is any software or solution that captures data from documents (e.g., email, text, PDF, and scanned documents), categorizes, and extracts relevant data for further processing using AI technologies such as computer vision, OCR, Natural Language Processing (NLP), and machine/deep learning. These solutions are typically non-invasive and can be integrated with internal applications, systems, and other automation platforms.
Everest Group, Intelligent Document Processing (IDP) Peak Matrix Assesment, 2020
Examples of how enterprises are implementing ABBYY Intelligent Document Processing:
Electronic and paper-based correspondence, complaints, contracts, and photos are readily available to effectively engage with customers in real time.
Automatically process business correspondence as it arrives, regardless of where and when it enters the organization, and have it directed to the appropriate destination within your organization with improved control, processing times, and customer experience.
ABBYY delivers cognitive skills to your digital workforce so it can understand and interpret content, making RPA platforms and digital robots smarter and better able to make intelligent business decisions and act on them.
Automatically capture and distribute customer information during onboarding or account opening to ensure error-free and verified data is available for business processes.
Understand your processes as living in real time, with the ability to identify proactively where document automation can optimize and transform the process.
Process improvement begins with a true understanding of what’s going on inside your processes. This information is critical to implementing an effective solution. Then, once you’ve uncovered the points in the process where automation can add the most value, we can apply intelligent automation to help you realize your process improvement goals.
This thorough examination of your processes, followed by automation of the content that fuels them, along with the ability to measure incremental process improvement in real-time, is the difference between enhancing a process and transforming it to serve your customers and stakeholders.
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It’s the data that’s contained within documents, particularly unstructured ones like emails, contracts, forms, and correspondence, that is generally required to initiate a business process – even those processes that are already automated by RPA solutions, or are struggling with them. And the quicker, more accurately, and consistently that the content arrives in the right place to start the right process, the more able you are to respond to your customers quickly, onboard new ones, and overall, redefine your customer experience.
Intelligent Document Processing is a new approach to automating document-driven processes. With RPA and BPM introducing new possibilities for automating repetitive, error-prone processes, the ability to transform documents into useful, easy-to-consume data, has never been more relevant than now. The difference is that Intelligent Document Processing targets specific processes that can benefit from automation, then processes and delivers the data that’s needed to fuel them.
Find out how ABBYY Digital Intelligence solutions for Enterprise Automation can address your needs.
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