Intelligent Process Automation (IPA)

Transform enterprise data and get the insights you need to work smarter and faster.

What is Intelligent Process Automation (IPA)?

Intelligent Process Automation (IPA) combines artificial intelligence (AI) technologies with automation like robotic process automation (RPA) to enable organizations to respond to the real-time requirements of their customers and business.

Tools such as Intelligent Document Processing (IDP), task and processing mining, and predictive analytics provide new approaches to helping businesses gain greater control over business operations and find much simpler ways to automate and improve processes and decision making.

Benefits of Intelligent Process Automation

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Gain better insight into your business processes

Before you can automate or improve your processes, you must understand them. Intelligent Process Automation provides the tools to gain a full understanding of your business processes and the data that drives them. This insight is what enables you to drive down operating costs or speed up cycle times as needed.

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Unleash the power of data contained within documents

Over 80 percent of business processes are document-centric, according to Gartner. Content is the fuel of business processes—but most of it is locked in documents. Intelligent Document Processing gives you the key to unlock that data and use it as your competitive advantage in performance and understanding.

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Maximize process efficiency and improve decision making

Process and task mining tools provide detailed data about business processes that shows where they are working and where time and money are being wasted. This insight enables businesses to perfect process performance and optimize the use of resources. Predictive analytics make decision-making about technology investments easy.

World's leading companies trust ABBYY

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Costain
Siemens
Pepsico
Pwc
pfizer
dhl
French lick resort
dell
equinix
worldfuel
ey
ctsi
wildman
merck
p&g

How ABBYY Intelligent Process Automation works:

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Elevating process visibility and control

ABBYY applies AI and ML to RPA and document automation systems to give organizations complete visibility and control over their processes and the data that drives them. ABBYY has extensive technology leadership in the IPA market with more than 400 patents and patent applications.

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Automating document-centric processes

ABBYY Vantage applies AI to understand your documents in a fast and simple way. Using pre-built document skills, Vantage enables straight-through document processing by making human-like decisions about documents, regardless of their structure, size, or complexity. The ABBYY Marketplace holds a library of Vantage document skills for Financial Services, Insurance, Finance & Accounting, and more. Simply show us your document, select a skill, and get started processing immediately—no coding required.

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Uncovering optimization opportunities

ABBYY Timeline is a cloud-based process mining platform featuring advanced process discovery, analysis, monitoring, and task mining. It uses the latest AI to enable enterprises to automatically build an interactive digital twin of their business processes, revealing inefficiencies and process bottlenecks. With this insight, they can apply automation where it will have the greatest impact and predict future outcomes.

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Looking to automate document processes in Financial Services?

We have a skill for that.

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Industries

ABBYY's Intelligent Process Automation solution can be utilized in a wide variety of industries. If there is a process that needs to be improved or a document that needs to be processed, Intelligent Process Automation can help.

Banking & Financial Services

Banking & Financial Services

IPA is used to improve process performance and profitability in customer onboarding, trade finance, and Know Your Customer (KYC) processes.

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Insurance

Insurance

IPA is used to reduce manual tasks in insurance processes such as claims processing, policy administration, and forms processing.

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Healthcare

Healthcare

IPA is used to improve the patient experience in processes like scheduling, billing, and patient registration.

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Transportation and Logistics

Transportation and Logistics

Shippers and supply chain organizations use Intelligent Process Automation for data entry, order management, and invoice processing.

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IPA frequently asked questions:

Intelligent process automation comprises the following advanced tools and technologies:

  • Intelligent Document Processing (IDP) applies AI-based document processing “Skills” to make the information contained in documents immediately available and accessible for business processes.
  • Task and process mining uses process event log data to discover and map process operations, helping decision makers uncover root causes of any efficiencies and reveal opportunities for improvement.
  • Predictive analytics uses data, statistical algorithms, and machine learning to determine the likelihood of future outcomes, enabling businesses to perfect process performance and optimize the use of resources.

IPA can apply to a broad array of use cases across several industries, including the following:

  • Banking and financial services: IPA improves performance and efficiency in customer onboarding, trade finance, and Know Your Customer (KYC) processes.
  • Insurance: IPA reduces the risk of manual errors in claims processing, policy administration, and forms processing.
  • Healthcare: IPA improves patient and employee experiences in processes such as scheduling, billing, and patient registration.
  • Transportation and logistics: Shipping and supply chain organizations use IPA to avoid costly delays in data entry, order management, and invoice processing.

IPA leverages artificial intelligence in two capacities:

  • IPA’s intelligent document processing component uses AI to make human-like decisions about documents as they flow through processes.
  • Its process mining tool uses AI to build an interactive digital twin of a process, revealing inefficiencies and bottlenecks and enabling businesses to apply automation where it will have the greatest impact.

IPA can support scaling of robotic process automation in several ways:

  • IPA can reveal additional opportunities for implementing RPA.
  • IPA can help organizations understand in advance which processes would benefit the most from RPA.
  • IPA can help businesses automate more complex processes by supplementing RPA with intelligent document processing and process mining.
  • IPA can help improve RPA efficiency and accuracy by automating tasks such as bot monitoring, process discovery, and exception handling.
  • IPA can provide a centralized platform for managing and deploying RPA bots across multiple departments and locations.

Additional IPA resources

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Use Process Mining to Automate Wisely, Not to Automate Everything

Use Process Mining to Automate Wisely, Not to Automate Everything

White paper

Use this white paper to understand how to use process and task mining to ensure that the automation targets you select are the right ones for your goals.

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ABBYY Declares September as Intelligent Automation Month

ABBYY Declares September as Intelligent Automation Month

News

Join us in commemorating Intelligent Automation Month throughout September with ABBYY, where we celebrate innovation and automation.

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180 Timeline Product Brochure EN 360X232 (1)

ABBYY Timeline

Product Brochure

See how the new capabilities of ABBYY Timeline help you achieve greater, deeper process understanding and open
new opportunities for automation.

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ABBYY Named a Leader in the 2023 Gartner® Magic Quadrant™ for Process Mining Tools

ABBYY Named a Leader in the 2023 Gartner® Magic Quadrant™ for Process Mining Tools

News

Celebrate ABBYY's recognition as a Leader in the 2023 Gartner Magic Quadrant for Process Mining Tools, highlighting our commitment to excellence in the industry.

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Combining Process & Task Mining for Greater Insight

Combining Process & Task Mining for Greater Insight

White paper

Do you need process mining AND task mining to improve business processes? This question answered and more.

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Q&A on Process Intelligence and the Automation Fabric

Q&A on Process Intelligence and the Automation Fabric

Third-party content

Bernhard Schaffrik, Principal Analyst at Forrester Research, explains how businesses can utilize process optimization tools to enhance the stability of the automation fabric, including best practices for doing so. 

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Reducing Blind Spots: Scale Your Organization’s RPA Program Faster With Process Intelligence

Reducing Blind Spots: Scale Your Organization’s RPA Program Faster With Process Intelligence

White paper

In this new white paper from RPA Today and ABBYY, we cover how organizations can scale RPA programs faster by combining process intelligence to reduce RPA blind spots. 

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ISG Provider Lens™ Intelligent Automation - Process Mining, 2021

ISG Provider Lens™ Intelligent Automation - Process Mining, 2021

Report

The 2021 ISG Provider Lens™ Intelligent Automation – Solutions and Services report placed ABBYY in a leading position for the process mining market.

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From “ETL” to “ELT” and Why It Matters for the Next Generation of Process Mining, Discovery & Analysis

From “ETL” to “ELT” and Why It Matters for the Next Generation of Process Mining, Discovery & Analysis

White paper

Get to the bottom of why the shift from ETL to ETL matters for the next generation of process discovery, mining, and analysis.

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NelsonHall Process Discovery and Process Mining NEAT Evaluation 2021

NelsonHall Process Discovery and Process Mining NEAT Evaluation 2021

Report

For the second year in a row, NelsonHall has named ABBYY a Leader in the NEAT assessment due to its process and task mining capabilities. Read full report.

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