What is ABBYY Timeline?

ABBYY Timeline is a Process Intelligence platform featuring advanced task and process mining technology. Using the latest artificial intelligence (AI), it enables businesses to automatically build an interactive digital twin of their processes, analyze them in real time to identify bottlenecks, and predict future outcomes to facilitate decision-making of technology investments.

136 Nelsonhall 2021 EN 262X340

NelsonHall Names ABBYY a Leader in 2021 Process Discovery & Mining NEAT Assessment


For the second year in a row, NelsonHall has named ABBYY a Leader in the NEAT assessment due to its process and task mining capabilities and the technology’s ability to help organizations understand their business processes and plan change initiatives.

Check out the report

Features & Benefits

Elevate your business processes into extraordinary experiences

Benefits 175B 77X77

Uncover automation opportunities

Make data-driven decisions for end-to-end process optimization. Combine data from desktop activities and event logs from operational systems to surface the biggest opportunities for automation.

Benefits 119G 77X77

100% end-to-end process transparency

Whether your data is sitting in a spreadsheet, a database, a warehouse, or separate systems of record, Timeline can retrieve the data you need and present you full, end-to-end process visualization.

Benefits 128B 77X77

Improve productivity

Identify how productive each user is, including your robotic workforce. Discover which applications and websites are frequently used and which users are highly productive.

Benefits 188G 77X77

Monitor and suggest better actions

Protocol analysis uncovers areas where required process execution rules are violated, including the order of tasks and time limits, and when any step is missing or repeated.

IDC TechBrief: Process Mining Software

Analyst report

Process mining is the first step towards Process Intelligence and improvement. Download this report to learn more about the future of process mining. Plus, how your business can best leverage the technology.

Download report

Selected use cases

ABBYY Timeline helps organizations in a variety of industries to better connect their people, processes, and content.

03A Timeline Cases RPA

Robotic Process Automation (RPA)

Use Process Intelligence to better identify, design, implement, and monitor RPA initiatives to realize the greatest return on those investments. Reinforce best practices to ensure continuous improvement from your RPA system.

03B Timeline Cases Finance

Banking and financial services

As Big Data grows, financial service providers need smarter analytics to stay competitive. Drive digital transformation and support risk and regulatory compliance priorities, leveraging process data to improve efficiencies.

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03C Timeline Cases Healthcare


Improve the patient experience while maintaining quality standards and driving new efficiencies. Intelligent process analytics help you understand what’s working, what’s not, and why.

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03D Timeline Cases Insurance


Optimize multiple connected steps in the claims cycle, secure customer loyalty, and ensure positive business outcomes. With insurance process analytics, deliver business value for internal staff, partners, and third-party support organizations.

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A Practical Guide to Process Intelligence

Webinar on demand

Discover Process Intelligence through the eyes of ABBYY customers who have successfully solved a range of different business problems, including a guest speaker from TriNet.

Watch now

The modern enterprise runs on tasks

Connecting user task data, system logs, and business data enables true business transformation connecting people, processes, and data. ABBYY Task Mining capabilities analyze desktop user interaction data and seamlessly links it with process details mined from system event data, enabling organizations to enhance operational efficiency, improve customer experience, and accelerate impactful digital transformation initiatives.

The addition of these new capabilities to ABBYY’s Digital Intelligence platform will allow organizations to better identify, design, implement and monitor their RPA, Analytic Process Automation, and Intelligent Document Processing initiatives so they can realize the greatest returns on those investments.

Scott Opitz, Chief Marketing Officer at ABBYY

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Related assets

RPA Today and ABBYY White Paper

Reducing Blind Spots: Scale Your Organization’s RPA Program Faster With Process Intelligence

White paper

In this new white paper from RPA Today and ABBYY, we cover how you can get the full picture of your automation journey. Plus, hear a real-life use case for evaluating Process Intelligence technology.

Download white paper
12 Task Mining EN 360X232

ABBYY Task Mining at a Glance


Start reimagining your organization with Task Mining, using the latest artificial intelligence technology to identify and automate repetitive tasks.

Download brochure
ABBYY & SAP - Connector

ABBYY® Timeline SAP Connector™


How to gain full transparency of each activity, identify opportunities for process improvement, monitor in real time, and predict future outcomes to facilitate decision-making with ABBYY® Timeline SAP Connector.

Download brochure
abbyy timeline for flexicapture

ABBYY Timeline for FlexiCapture


Optimize your FlexiCapture workflows with ABBYY’s advanced Process Intelligence solution, integrated with ABBYY FlexiCapture.

Download brochure
ABBYY Timeline brochure

Introducing ABBYY Timeline Process Intelligence


Learn more about the ABBYY Timeline Process Intelligence platform.

Download brochure
Process Mining and RPA White Paper

Accelerating RPA with a Comprehensive Process Intelligence Platform

White paper

Process Intelligence technology is critical to every step in RPA: design, implementation, deployment, and operations. Learn about the use cases and benefits.

Download white paper
What is Task Mining?

Task Mining Extends ABBYY Process Intelligence with Desktop Analytics

Blog article

To deliver a 360-degree view of your business operations that enables true business transformation connecting people, processes, and data, you need to mine user interactions and their impact on overall process execution.

Read article
You’ve Automated to Survive COVID-19, But What Now?

You’ve Automated to Survive COVID-19, But What Now?


Watch this expert session and learn how you can continue - and improve - your automation journey after adapting to the 'new normal' of 2020/2021.

Watch webinar
Gain a new perspective on your processes

Gain a new perspective on your processes


Watch this session that took place at BTOES Customer Experience Excellence Live to see how Process Intelligence can greatly improve the customer journey.

Watch webinar

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The ABBYY Team