Name: Emerson
Emerson, a global Fortune 500 company, delivers manufacturer’s software and manufacturing equipment to improve the productivity, safety, and sustainability of the essential industries they serve. ABBYY Process Intelligence guides Emerson in making data-driven decisions for improvements that deliver the highest value in the shortest time.
Emerson’s commitment to continuous improvement for the customer journey had meant using tools like Six Sigma and manual process mapping sessions. Rather than react to various reports and subjective information, they wanted to base improvements on what the actual data from the process indicated. They did due diligence on leading process mining solutions with the following requirements:
Emerson applied ABBYY process mining to get end-to-end visibility into its high-volume quote-to-cash processes.
ABBYY path analysis shows them the most efficient and cost-effective path and highlights existing variations from it.
Emerson developers use ABBYY process simulation to assess proposed improvements before spending resources to implement them.
The solution is intuitive out of the box—but easily customized to fit specific business challenges.
ABBYY supports them to build out their process and task mining expertise.
