The Customer Feedback Analysis - use case extracts key information from customer feedback form by using Document Skill and then leverages the LLM to perform sentiment and feedback analysis, identifying key insights and trends. Finally, the data is transferred to ABBYY Timeline for visualization and deeper analysis, providing a comprehensive view of customer sentiment and feedback. This integrated process reduces manual effort, enhances accuracy, and supports data-driven decision-making for improved customer satisfaction.
Benefits
- Automates customer feedback extraction and sentiment analysis.
- Leverages LLM for advanced feedback insights and trend identification.
- Visualizes data in ABBYY Timeline for deeper analysis.
- Enables further analysis and monitoring of feedback trends in Timeline.
- Reduces manual effort and improves accuracy in feedback processing.
- Enhances decision-making with actionable insights from customer feedback.
- Streamlines customer satisfaction analysis and reporting.
ABBYY Timeline Connector
ABBYY Team
Contributor:
Tanvi Sharma
Published:
17 March 2025
Last updated:
15 April 2025
Purchase terms
Free
Specifications
ABBYY Vantage 2.4 and later
Preview
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