eBook
Times of crisis force us to take new and different approaches and to question the existing ones to survive. The COVID-19 pandemic is rapidly rewriting the rules for business processes, customer engagement, and technology used to remove human contact from doing business.
Social distancing, mortgage forbearance, loan refinancing, LIBOR, KYC/AML … the threats to business continuity are looming, and the race to achieve digital transformation is on. Banking leaders will seize this exceptional opportunity to ask the right questions about where the weak points in their processes exist and to make informed decisions about technology investments to ensure their success in the new normal.
