Meet Your New Digital Co-Worker: How Artificial Intelligence is Transforming the Modern Workplace
Despite growing concerns that robots will replace workers and eliminate jobs, there are many ways in which the new digital workforce can substantially enhance jobs and positively transform the modern workplace.
Modernizing the Insurance Industry: The Missing Link
If you work in the insurance industry, a bad day at work might look like this. One customer announces that she’s cancelling her policy and going to a competitor after experiencing delays in exchanging the accident reports, appraisals and other documents needed to settle and pay her claim.
Finally, the Ultimate Solution for Customer Journey Mapping Is Here
As researchers, Gaël Bernard and Periklis Andritsos put it in their paper A Process Mining Based Model for Customer Journey Mapping: customer journey maps (CJMs) are used to understand customers’ behavior, and ultimately to better serve them and make their experience better.
Tips for Maximizing the Benefits of Process Analytics
If You Can’t Measure It, You Can’t Improve It. Gone are the days of blind guesswork. Fully understand your end-to-end “as-is” process and discover valuable business insights to help to justify and implement your business process improvement, digital transformation, and business process re-engineering goals.
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