Understanding information is only the first step. The real transformation begins when that information automatically triggers the right business process at the right time.
Every day, organizations receive documents containing critical business information such as purchase orders, invoices, contracts, shipping documents, onboarding forms and more. Yet for many businesses, these documents remain the starting point of a manual process. Someone still has to open the file, read it, extract the relevant information, decide what should happen next and manually initiate the appropriate workflow.
Until then, valuable information remains trapped inside the document. This is where ABBYY and ServiceNow work hand in hand. ABBYY transforms documents into structured, business-ready information. ServiceNow transforms that information into business action. Together, they create an intelligent automation pipeline where documents no longer pause the business - they move it forward.
From documents to business outcomes
Conversations about document automation often begin and end with invoice processing. Invoices are an important use case, but they represent only a small part of the opportunity.
Every industry depends on documents that initiate work: customer onboarding, employee hiring, insurance claims, shipping operations, compliance reviews, procurement, healthcare administration, legal processes, and countless others. The challenge is rarely the document itself. The challenge is that work cannot begin until someone understands what the document contains.
ABBYY and ServiceNow remove that dependency by combining intelligent document understanding with workflow orchestration.
One intelligent pipeline - unlimited possibilities
Modern enterprises do not process a single document type. A global organization may receive supplier invoices from Germany, shipping manifests from APAC, employment contracts from Brazil, customs declarations from Spain, handwritten inspection reports from the United States and customer identity documents from multiple countries - all within the same day. These documents differ in language, layout, quality and format.
Whether documents arrive through shared folders, email, enterprise applications, or other business systems, ABBYY intelligently ingests and processes them before delivering trusted, validated information to ServiceNow, where workflows can be executed automatically.
ABBYY's Document AI processes structured and unstructured documents - including handwritten content, checkboxes, low-quality scans and multilingual documents across more than 200 languages. It combines AI models with document understanding to identify and extract the business information needed for downstream processes.
ABBYY understands the document. ServiceNow knows what to do about it.
Once the information has been validated, ServiceNow acts as the execution engine - creating records, launching workflows, assigning work, routing approvals, and tracking every step through completion.
Scaling intelligent automation across the enterprise
The true value of intelligent document processing is not measured by how well it handles a single document type - it is measured by how seamlessly it supports diverse business processes across the enterprise. From finance and procurement to HR, banking, logistics and healthcare, every business function relies on documents to initiate critical processes.
Whether it is an invoice, an employment contract, shipping paperwork or a loan application the same pipeline applies: ABBYY turns the document into trusted, structured data, and ServiceNow turns that data into a workflow already in motion. Together, they give organizations a common document intelligence layer that supports multiple business functions, diverse document types and enterprise-scale workflows through a single, intelligent automation platform.
From documents to intelligent action
For years, enterprise AI has focused on understanding information. Today, the focus is shifting toward systems that can understand context, collaborate across enterprise applications and initiate meaningful business actions.
This evolution is driving the rise of agentic AI, where intelligent systems do more than analyse information - they use it to trigger workflows, coordinate actions and support business decisions across the enterprise.
Document intelligence plays a critical role in this transformation. Documents remain one of the richest sources of enterprise information, but that information only creates value when it is accurate, structured and connected to the systems that execute business processes.
ABBYY provides trusted information by intelligently classifying, extracting and validating data from documents. When additional verification is required, Human-in-the-Loop validation enables users to review only the uncertain fields before the workflow continues. ServiceNow then transforms that information into action by automatically creating records, initiating approvals, assigning work and orchestrating end-to-end workflows based on business rules.
As organizations adopt AI agents and modern interoperability standards to connect enterprise applications, trusted document intelligence becomes a critical foundation for intelligent automation. Together, ABBYY and ServiceNow enable organizations to move beyond document processing toward AI-driven workflows that are scalable, governed, and built for the future.
The future of enterprise automation won't be defined by how many documents an organization can process, but by how quickly those documents become action.
Because when a document arrives, work should already begin.
Explore how ABBYY and ServiceNow can accelerate document-driven automation across your enterprise:
ABBYY Marketplace: ABBYY Vantage — Document AI with ServiceNow
ServiceNow Store: ABBYY Vantage - Document AI
