Topic: Customer Experience
How Digital Intelligence Drives Compliance Resiliency
Regulators and auditors are feeling the seismic impact from COVID-19. Rising unemployment, small business failures, and widening economic disparity has brought significant operational constraints to the financial services industry. All this makes one thing certain: that the use of digital technologies is not going to return to pre-COVID use, for businesses and consumers alike.
ABBYY Honored with Blue Prism “Partner of the Year” Award
ABBYY was recognized last week as Technology Alliance Program (TAP) Premier Partner of the Year at the inaugural ‘virtual’ Blue Prism World conference. While this is a terrific honor by a highly valued and long-standing partner at an amazing event, the greater significance of the award can be seen by the results of the visionary organizational leaders.
Financial Services - Ready for Business in the Year of COVID Transition
Just 6 months ago, no one would have imagined that social distancing would be the normal way of interacting in public settings or doing business. But now, just halfway through the year, we can hardly imagine what it was like going to the store, getting a meal, or going to the bank without a mask, hand sanitizer, avoiding cash, and being vigilant about safe distance.
Insurance Document Processing and the Opportunities in AI
Customer acquisition and retention are the essential drivers of insurance revenue and profit. Today’s insurers face a new breed of competitor who targets customer experience with smart technologies, such as AI, focused on removing friction from their interactions.
Finally, the Ultimate Solution for Customer Journey Mapping Is Here
As researchers, Gaël Bernard and Periklis Andritsos put it in their paper A Process Mining Based Model for Customer Journey Mapping: customer journey maps (CJMs) are used to understand customers’ behavior, and ultimately to better serve them and make their experience better.
Mobile Is the Magic Word for Banks. Isn’t it?
Smartphones are smarting up the banking business. Nearly half of mobile users in the US use mobile banking, as stated bythe market research company eMarketer. And this large audience is only becoming broader by the day. If in 2017, the number of US mobile banking users stood at 108.5 million, last year it climbed to 115.6 million, which represents 49.2% of mobile users in the US and indicates a 6.6% year-over-year growth rate.
The Year of AI is finally here
In this blog post, which first appeared in UKTech News, ABBYY’s global VP Neil Murphy predicts a watershed moment for AI adoption in 2019. Here are his six AI predictions everyone should read. 1. In 2019, AI will move out of the boardroom and into the enterprise 2019 will see AI move from a top-level discussion to start impacting on day to day work in businesses of all shapes and sizes.
Customer Experience Trends for Enterprise Software Companies
In the digital age, customer experience has greatly expanded in scope. You need to know your customers so well that you can not only increase their loyalty but also encourage them to evangelize to others about you. This depth of knowledge comes from analyzing all touch points and channels across the entire organization.
6 information management trends redefining transportation and logistics
While we usually think of challenges in the transportation and logistics industry as being the physical mechanics of transporting an item from point A to point B, the new reality is that information management – and how quickly data can be put into action – offers the biggest challenges.