Topic: Customer Experience
Document Challenges Accelerate the Great Resignation
There’s nothing more frustrating than not being able to find something—especially when you desperately need it to finish a job. But it turns out that millions of workers are actually wasting weeks on end just looking for information in documents, according to new research commissioned by ABBYY.
How ABBYY Contributes to Reforestation Worldwide
At ABBYY, environmental initiatives have been of vital importance for a long time. For example, at one of our offices, employees can bring numerous types of waste to be handed over for recycling. But this year, we found a new way to make World Environment Day especially remarkable for our customers all over the world and us.
The Importance of Data Transformation in Process Mining and Discovery
Process mining and discovery is a rapidly growing market segment that empowers organizations to gain visibility to how their processes work, identify root causes of process inefficiencies, and make informed business decisions to optimize process execution.
How Digital Intelligence Drives Compliance Resiliency
Regulators and auditors are feeling the seismic impact from COVID-19. Rising unemployment, small business failures, and widening economic disparity has brought significant operational constraints to the financial services industry. All this makes one thing certain: that the use of digital technologies is not going to return to pre-COVID use, for businesses and consumers alike.
ABBYY Honored with Blue Prism “Partner of the Year” Award
ABBYY was recognized last week as Technology Alliance Program (TAP) Premier Partner of the Year at the inaugural ‘virtual’ Blue Prism World conference. While this is a terrific honor by a highly valued and long-standing partner at an amazing event, the greater significance of the award can be seen by the results of the visionary organizational leaders.
Financial Services - Ready for Business in the Year of COVID Transition
Just 6 months ago, no one would have imagined that social distancing would be the normal way of interacting in public settings or doing business. But now, just halfway through the year, we can hardly imagine what it was like going to the store, getting a meal, or going to the bank without a mask, hand sanitizer, avoiding cash, and being vigilant about safe distance.
Insurance Document Processing and the Opportunities in AI
Customer acquisition and retention are the essential drivers of insurance revenue and profit. Today’s insurers face a new breed of competitor who targets customer experience with smart technologies, such as AI, focused on removing friction from their interactions.
Finally, the Ultimate Solution for Customer Journey Mapping Is Here
As researchers, Gaël Bernard and Periklis Andritsos put it in their paper A Process Mining Based Model for Customer Journey Mapping: customer journey maps (CJMs) are used to understand customers’ behavior, and ultimately to better serve them and make their experience better.
Mobile Is the Magic Word for Banks. Isn’t it?
Smartphones are smarting up the banking business. Nearly half of mobile users in the US use mobile banking, as stated bythe market research company eMarketer. And this large audience is only becoming broader by the day. If in 2017, the number of US mobile banking users stood at 108.5 million, last year it climbed to 115.6 million, which represents 49.2% of mobile users in the US and indicates a 6.6% year-over-year growth rate.