Topic: Customer Onboarding
Finally, the Ultimate Solution for Customer Journey Mapping Is Here
As researchers, Gaël Bernard and Periklis Andritsos put it in their paper A Process Mining Based Model for Customer Journey Mapping: customer journey maps (CJMs) are used to understand customers’ behavior, and ultimately to better serve them and make their experience better.
Mobile Is the Magic Word for Banks. Isn’t it?
Smartphones are smarting up the banking business. Nearly half of mobile users in the US use mobile banking, as stated bythe market research company eMarketer. And this large audience is only becoming broader by the day. If in 2017, the number of US mobile banking users stood at 108.5 million, last year it climbed to 115.6 million, which represents 49.2% of mobile users in the US and indicates a 6.6% year-over-year growth rate.
The Year of AI is finally here
In this blog post, which first appeared in UKTech News, ABBYY’s global VP Neil Murphy predicts a watershed moment for AI adoption in 2019. Here are his six AI predictions everyone should read. 1. In 2019, AI will move out of the boardroom and into the enterprise 2019 will see AI move from a top-level discussion to start impacting on day to day work in businesses of all shapes and sizes.
Customer Experience Trends for Enterprise Software Companies
In the digital age, customer experience has greatly expanded in scope. You need to know your customers so well that you can not only increase their loyalty but also encourage them to evangelize to others about you. This depth of knowledge comes from analyzing all touch points and channels across the entire organization.
Robots, Jobs and Text Analytics
One of the most popular discussions around digital transformation is how deployment of robots will affect the workplace. While the effect of robotization on individual jobs remains a sensitive issue, benefits to businesses are already clear. No wonder investors have already injected $4 billion into 4,000 AI vendors that want to concentrate on RPA.
How AI helps organizations meet their digital transformation goals
Having recently re-watched the “Iron Man” movie franchise, I was fascinated again with J.A.R.V.I.S., Tony Stark’s artificially intelligent computer. Imagine the vast amounts of information J.A.R.V.I.S. needs access to in order to fulfill a request or anticipate a need! What if this artificial intelligence technology was deployed within the enterprise today?
Putting business into customers' pockets
If you want to see a bank customer wince, ask him to manually input some long numbers into your system. Yet in this digital transformation times, a large number of payments made by customers are still done by keying in data manually. The data that many businesses still require customers to provide range from account numbers, bank's routing numbers, tax code numbers, tracking numbers to ID cards and passport numbers.
Three reasons digital transformation initiatives are stunted
We’ve seen how digital transformation can disrupt an industry. Think of Blockbuster Entertainment’s physical stores vs. digital streaming on Netflix, and taxi services vs. Uber’s ridesharing app. From a B2B standpoint we saw the move from on-premise CRM applications like Oracle and Siebel to cloud-CRM Salesforce.com, or dedicated corporate data centers moving to Amazon, Google and Microsoft public and hybrid cloud hosting.
Fidelity Financial automates faxed mortgage application processing through digital transformation
Fidelity Financial is helping connect families to their new homes faster and with less hassle by automating the processing of mortgage documents through fax. Using ABBYY digital transformation solutions, 5,000 new faxed mortgage applications are processed within one hour of receipt every day. This has dramatically reduced errors and response times, while improving customer service levels.
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