Enterprises today are racing toward agentic automation—systems capable of perceiving, reasoning, and acting autonomously across end-to-end processes. But as organizations try to scale these intelligent processes, one challenge repeatedly surfaces: agents cannot make good decisions without good data.
Most enterprise information lives in documents such as claims, invoices, forms, contracts, identification papers, medical reports, and onboarding files. While powerful, agents and LLM-based systems struggle to interpret the variability, ambiguity, and domain-specific nuance found in these documents. And without reliable, structured data, even the most advanced agentic system misfires.
To unlock truly autonomous operations, organizations need a way to convert unstructured content into trusted, contextual, and actionable information that agents can use confidently.
This is where the ABBYY–Camunda integration comes in.
Document intelligence meets agentic orchestration
ABBYY is a leader in Document AI—purpose-built classification, extraction, validation, and human-in-the-loop capabilities that convert complex documents into rich, structured data. Camunda is a global leader in enterprise agentic automation, orchestrating complex business processes, including high-value knowledge work, across agents, people, and systems.
Together, ABBYY and Camunda close one of the most foundational gaps in intelligent automation:
Agents can now “see” documents, understand them, and act on them—reliably.
By pairing ABBYY’s document intelligence with Camunda’s orchestration engine, organizations can give their agents:
- Perception: ABBYY interprets documents with high accuracy and confidence.
- Reasoning: Camunda applies rules, constraints, context, and decision models.
- Action: Agents autonomously trigger the next best step across systems.
This combined architecture creates a true agentic loop for document-heavy processes.
The missing link: Why we built this
Documents are rarely the end goal; they are the starting line. A loan application starts a credit check. An invoice triggers a payment. A claim initiates an investigation.
We realized that for our customers to truly scale, they didn't just need to extract data; they needed to act on it, immediately, within a secure, managed workflow. We built this connector to bridge that gap, offering a "no-code" integration that accelerates time to value and modernizes enterprise workflows.
Why document reliability matters in agentic processes
Agentic automation is only as good as the inputs powering it. For business-critical processes like claims, onboarding, KYC, finance, or compliance, data quality isn’t optional.
Without strong data reliability:
- Agents hallucinate next steps.
- Decisions fail audits or break complianc.
- Automations frequently escalate to humans.
- Enterprises cannot trust end-to-end autonomy:
This challenge is addressed with a purpose-built Document AI, rather than a general-purpose LLM. It handles:
- Multi-format documents
- Variants, templates, and edge cases
- Handwriting, noise, rotations, and low-quality scans
- Domain-specific structures like claim forms, medical documents, POs, bills, IDs, and statements
For agentic systems, this becomes foundational: Agents can only act autonomously when they receive structured, validated, confidence-scored data.
This is exactly what ABBYY Vantage provides, and what Camunda consumes seamlessly through the new connector.
Inside the ABBYY–Camunda Connector
To make the integration repeatable, scalable, and effortless, a dedicated Vantage Connector was built using the Camunda connector template.
Key capabilities:
- Native integration inside Camunda Modeler
- Support for secure OAuth 2.0 authentication
- Simple configuration
- Automatic handoff of structured JSON into BPMN processes
- Support for attachments and multi-page documents
- Clear error handling
This connector enables process designers to orchestrate an ABBYY extraction with the same simplicity as invoking any REST connector inside BPMN, DMN, or agent processes. This allows organizations to start using the integration within minutes.
Inside the integration: A technical overview
The ABBYY Vantage Connector for Camunda is designed to be modular and secure by default. It allows developers to drag-and-drop Document AI capabilities directly into their BPMN diagrams without writing a single line of integration code.
Here is what makes it tick:
- Complete lifecycle management: The connector isn't just for uploading files. It provides seven prebuilt operations covering the full document transaction lifecycle, from creating transactions and uploading files to polling for status and retrieving results.
- Modular "subprocess" architecture: We packaged operations as reusable subprocesses. This means a workflow designer can configure the logic once—like a standard "Check Status" loop—and reuse it across any number of workflows (e.g., Onboarding, Accounts Payable, Claims) without additional integration work.
- Enterprise-grade security: We know financial and insurance documents are sensitive. The connector supports OAuth 2.0 Client Credentials flow and uses Camunda Secrets to manage keys, ensuring that sensitive credentials like your Client ID and Client Secret are never hardcoded into the process model.
Why the solution resonates with business leaders
While the underlying technology is powerful, the value proposition is simple and business-relevant:
- Shorter processing cycles: Documents that previously took days can now move in minutes.
- Consistency and compliance: Every decision follows the same rule set, with audit trails generated automatically.
- Reduced operational costs: Human effort is reserved only for genuine exceptions.
- Better customer experience: Faster processing = higher customer satisfaction.
- Scalable intelligence: As document variations evolve, ABBYY handles them without breaking processes.
- Futureproofing for agentic strategies: Reliable document data becomes the foundation for autonomous, multi-agent systems.
What makes this integration agentic, not just automated
Typical automation systems follow predefined steps. In contrast, this joint solution introduces agentic behaviors that mimic autonomous reasoning.
Camunda blends deterministic BPMN control flow with dynamic agent behavior, so the same process model can support both structured paths and agent-driven planning loops.
- Contextual decision-making: Agents don’t follow a rigid flow; they make decisions based on document content, data quality, and situational rules.
- Multi-path execution: Processes dynamically branch based on confidence, missing data, fraud scores, or exceptions.
- Autonomous next-best actions: Agents independently choose the right downstream step: approve, request documents, investigate, escalate.
- Human-in-the-loop only when needed: Agents involve humans only for ambiguous cases, improving both experience and cost. When required by policy or regulation, Camunda routes cases to human adjusters with full context and an auditable history of prior agent decisions.
- Orchestration across systems: Camunda coordinates actions across core insurance, CRM, compliance, billing, and communication platforms.
- Modular agent expansion: Organizations can add additional agents for:
- Fraud detection
- Policy validation
- Risk scoring
- External data enrichment
- Customer communication
- Payment processing
The road ahead: Autonomous document-driven processes
The ABBYY–Camunda integration lays the foundation for next-generation autonomous operations. What’s next?
Agentic ecosystems with specialized agents:
- Intake agents
- Verification agents
- Risk agents
- Exception-handling agents
- Customer communication agents
- Payment agents
All connected by high-quality document intelligence.
By combining ABBYY’s purpose-built Document AI with Camunda’s enterprise agentic automation and orchestration platform, organizations can confidently move toward touchless processing, dynamic decision-making, and continuous autonomous execution.
Get started
You can access both assets today:
- Explore the ABBYY Vantage Connector on Camunda Marketplace
- You can also download it from the ABBYY Marketplace
Or, reach out for a joint ABBYY–Camunda workshop to see how this integration can supercharge your document-driven processes.
